Veterinary Client Service Representative, NVS

Veterinary Receptionist – Client Service Representative – Nashville Veterinary Specialists & Animal Emergency

Compensation: $18-27/hr, depending on experience, $4.50 shift differential available after 6pm and on weekends.

Schedule:

• Four 10‑hour shifts
• Sunday‑Wednesday 6a‑4p
• Two holidays per year

Benefits:

• Paid Time Off
• Medical, Dental, and Vision insurance plans
• Short and Long Term Disability and Life Insurance
• 401k retirement planning and employer matching
• Discounted employee pet products and services
• C.E Allowance
• Scholarship and Sponsorship Program via Penn Foster
• Licensure Renewal and Out of State Licensure transfer reimbursements
• Uniform Allowance
• Cell Phone Discount
• YMCA Corporate Memberships
• Team building and Volunteer events
• Career Development strategies
• State of the art newly renovated and expanded hospital setting
• And more!

Role

Summary:

Nashville Veterinary Specialists Animal Emergency (NVS) is searching for Client Service Representatives to join our growing team! We are looking for ANIMAL LOVERS who are team players with stellar customer service, display friendly and warm demeanors, and can work in a fast‑paced environment.

Position Responsibilities include, but not limited to:

• Provide a welcoming environment by greeting clients, assisting with paperwork, and guiding them to amenities.
• Handle administrative tasks, including data entry, appointment scheduling, and maintaining records.
• Ensure cleanliness and organization of the lobby area, including restocking and tidying as needed.
• Manage communications and financial processes, such as handling faxes/emails, maintaining the cash drawer, and addressing client concerns.
• Engage in team collaboration through meetings, offering ideas for improvement, and demonstrating a positive, proactive attitude—including participating in on‑call duties after training.

Requirements:

• Customer Service
  
  Skills:
  
  Exceptional communication, empathy, and professionalism when interacting with clients in person, over the phone, and via email.
• Organizational Abilities:
  Strong multitasking skills to handle scheduling, data entry, and administrative tasks while maintaining attention to detail.
• Teamwork and Adaptability:
  Ability to collaborate with staff, contribute to a positive work environment, and stay flexible with on‑call duties and evolving clinic needs.
• Flexibility to work beyond scheduled hours if necessary. Required to participate in weekend anesthesia on‑call and specialty weekend sign‑up.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Physical/Environmental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time;

will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds.

Location: Nashville, TN

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.