Senior Software Quality Assurance; SQA Engineer

We are seeking a highly skilled and proactive Senior Software Quality Assurance (SQA) Engineer to lead quality initiatives across complex product areas. This role is responsible for driving end-to-end quality strategy, leading cross-functional testing efforts, and ensuring reliable, scalable, and high-performing software releases with minimal oversight.

The ideal candidate combines strong technical testing expertise with strategic quality leadership, excellent stakeholder management, and a modern understanding of AI-assisted testing practices. This individual will influence engineering quality standards, improve preventative quality practices, and help shape scalable testing strategies across systems and teams.

• Own quality outcomes for a product area with moderate ambiguity and minimal oversight.
• Lead cross-functional test planning, execution, and release validation activities.
• Drive defect triage, root cause analysis, and resolution efforts across engineering teams.
• Establish measurable quality metrics and release readiness criteria.
• Create scalable quality processes that improve release confidence, reliability, and customer experience.
• Balance release velocity, product risk, and quality rigor through sound engineering judgment.

• Lead quality strategy across API, functional, end-to-end, regression, and performance testing for complex systems and integrations.
• Design scalable automation frameworks and CI/CD quality validation processes to improve release reliability and efficiency.
• Drive AI-assisted and AI validation testing strategies focused on reliability, bias, drift, and risk mitigation.
• Partner with engineering teams to integrate quality planning into system architecture and design decisions.
• Lead root cause analysis and continuous improvement initiatives to strengthen preventative quality practices.
• Utilize modern AI productivity and testing tools, including ChatGPT and Cursor, to improve test design, analysis, automation efficiency, and engineering collaboration.
• Leverage automation and cloud-based testing platforms such as Cyara, AWS, and related technologies to support scalable quality engineering solutions.
• Support quality validation across customer experience platforms including IVR, Conversational IVR (), and integrated voice or chatbot technologies.

• Communicate quality risks, testing strategy, and release readiness effectively to technical and business stakeholders.
• Influence cross-functional teams and drive alignment on quality standards without direct authority.
• Make sound prioritization decisions balancing quality, delivery speed, and business impact.
• Lead effectively in ambiguous environments by creating structure, clarity, and scalable testing practices.
• Take ownership of quality outcomes while mentoring and developing team members through coaching, feedback, and knowledge sharing.

• Experience working within Agile and Dev Ops environments.
• Exposure to cloud-native architectures and microservices ecosystems.
• Experience with AI/ML-enabled products or AI validation frameworks.
• Demonstrated ability to lead quality strategy across multiple teams or product domains.
• Familiarity with AI tools such as ChatGPT, Cursor, and other AI-assisted engineering platforms.
• Experience with automation and testing platforms including Cyara, AWS, IVR, Conversational IVR (), and related cloud technologies.
• Spanish-speaking proficiency (Nice to Have – Not must have)