Quality Program Manager – Global Hardware Supply Chain

Job Description

Oracle is seeking an experienced Quality Program Manager to lead the Global Stop Ship and Purge program across our hardware supply chain.

Oracle is seeking an experienced Quality Program Manager to lead the Global Stop Ship and Purge program across our hardware supply chain. Oracle is seeking an experienced Quality Program Manager to lead quality program applications and process across our hardware supply chain. The quality program applications and processes across our hardware supply chain system are critical for managing hardware quality issues.

When a potential quality concern is identified, this role leads the structured process for containing affected products, stopping movement through the supply chain, coordinating investigation and remediation, and safely restoring operations once the issue has been resolved. This highly visible role provides end-to-end program leadership, from initial issue identification through containment, root-cause analysis, corrective action, recovery, and closure. The Quality Program Manager will ensure every quality event follows a consistent framework, maintains complete traceability, meets audit requirements, and minimizes potential impact to Oracle’s customers, field operations, and OCI data centers.

The ideal candidate brings deep quality program-management experience within a manufacturing or complex hardware supply-chain environment. Success requires the ability to lead urgent, cross-functional programs involving external manufacturers, suppliers, product teams, engineering, field services, logistics, and data-center operations.

• Own and manage Oracle’s Global Non-conformance program for hardware products and supply-chain quality events.
• Lead the complete lifecycle of critical quality issues, including identification, containment, investigation, root-cause analysis, corrective action, recovery, and formal closure.
• Establish clear decision gates for stopping, holding, purging, releasing, and restarting products within the supply chain.
• Coordinate rapid-response and Tiger Team activities involving manufacturing, engineering, product, supplier quality, logistics, field services, and OCI data-center teams.
• Ensure quality events are managed through consistent processes, tools, documentation, approvals, and escalation paths.
• Maintain full traceability and audit-ready records demonstrating how quality issues and corrective actions were managed.
• Lead Root Cause and Corrective Action training and promote consistent use of failure-analysis and corrective-action methodologies.
• Partner with external manufacturers and suppliers to investigate quality concerns, identify root causes, implement containment measures, and track remediation through completion.
• Engage with manufacturing, product-design teams, services, account teams, and customers to identify quality trends and improvement opportunities.
• Define, track, analyze, and report quality metrics, case-rate data, emerging trends, corrective actions, and program health.
• Present risks, decisions, recovery plans, and quality-performance insights to senior leadership.
• Use Voice of the Customer and field-quality data to improve products, processes, controls, and customer outcomes.
• Identify opportunities to strengthen quality-management systems and improve the efficiency and consistency of global quality-response processes.
• Manage assigned quality initiatives end to end, including requirements, schedules, dependencies, risks, milestones, executive reporting, and operational handoffs.
• Establish operating rhythms that provide clear visibility into program status, decisions, ownership, escalations, and outstanding actions.
• Support ongoing compliance with applicable quality standards, certification requirements, and internal controls.

• Strong quality program-management experience within manufacturing, hardware, electronics, or another complex physical-product supply chain.
• Demonstrated experience leading high-priority quality events from initial containment through investigation, corrective action, validation, and release.
• Working knowledge of Quality Management Systems, root-cause analysis, corrective and preventive action, failure analysis, and continuous improvement.
• Experience collaborating with external manufacturers, suppliers, engineering, product, logistics, field-service, and customer-facing teams.
• Strong understanding of manufacturing and supply-chain control points, including how…