Retail Support Specialist

Overview

Now Hiring Retail Support Specialists in Nashville and Middle Tennessee! Empire Marketing Strategies has been a leader in delivering exceptional in-store execution for over 40 years, enhancing the customer experience in grocery retail. Operating in all 18 Kroger divisions across the U.S., we partner with some of the world's top brands to optimize their presence in over 2,500 store locations.

• Flexible 9‑hour M‑F work schedule with 9 holidays off
• Competitive salary plus up to 80% employer‑covered benefits
• Full‑time associates eligible for medical, dental, vision, life and AD&D insurance, disability coverage, a retirement program, mental health support, paid time off, and 9 paid holidays annually
• Part‑time associates eligible for our retirement program and mental health support resources
• A dynamic work environment where you’ll make a real impact

The Retail Support Specialist supports retail execution across an assigned territory by completing reset projects, maintaining shelf standards, and ensuring accurate product placement, pricing, and distribution. The position sets and services promotional displays, partners closely with store teams, and provides territory‑wide support through reporting, communication, and occasional training. It also includes basic administrative duties and collaboration with the retail team to meet client, manufacturer, and retailer expectations.

• Retail Reset Projects
• Shelf Maintenance
• Promotional Display Maintenance
• Retail Team Support
• Other Administrative Duties
• Physical Requirements

• Refresh merchandise on shelves following planogram guidelines
• Verify pricing and retag items as needed
• Communicate with store staff on inventory needs and project status
• Document resets with live photos using a mobile device
• Manage multiple reset projects across an assigned territory
• Install new sales‑floor fixtures and remove existing ones
• Relocate excess merchandise as directed by store management

• Rotate product per manufacturer and perishability requirements
• Conduct regular checks of store shelf tags to ensure distribution and assist with reordering
• Ensure all retail objectives and shelf standards are met and maintained in assigned territory
• Keep sections set to customer’s schematic or stocking plan as required or beneficial to manufacturer or clients
• Maintain 100% distribution of all manufacturer‑client products approved by the Kroger family of companies or Planogram (POG) team
• Sell and service all principal accounts represented by Empire to ensure authorized items are on shelf, priced, and tagged properly

• Set up displays of manufacturer or client brands within customer regulations and display objectives
• Coordinate activities and cooperate with Operations regarding execution of promotional programs, including reporting and future order requirements
• Execute point‑of‑sale material and instant redeemable coupons to stores as required by manufacturer or client and approved by the retailer

• Backup the retail team with other duties, including maintaining and updating all territorial records
• Carefully review sales reports to maintain awareness of progress toward assigned goals
• Maintain competitive awareness and promptly report all information through proper channels
• Report completely and on time using supplied forms and frequency requested
• Utilize reporting tools such as Power
  
  BI or Go Spot Check to report on specific goals and targets
• Establish and maintain rapport with all store personnel in assigned territories
• Perform training demonstrations for customer employees regarding proper preparation and/or display of product

• Timely communication requirements including email and telephone
• Maintain territory files and company‑owned office equipment
• Attend and participate in all scheduled company meetings
• Exercise expense control within guidelines
• Other duties as required

• High school diploma or equivalent required
• Current Driver’s License and clean Motor Vehicle Report required
• 1–2 years of CPG/grocery/retail industry related experience preferred
• Knowledgeable of…