Sales Lead, Retail, Retail Sales

We’re looking for a retail Sales Lead (keyholder) that’s passionate about supporting unique style, creative spirits and small business as well as being a Flea Style brand ambassador! This rockstar will support with leading our store and team in Downtown Nashville, Tennessee at the Arcade.

• Positively represent Flea Style inside and outside the store
• Overseeing daily retail operations
• Implementing and training the team on growth strategies for sales
• Manage timely and accurate shipping + BOPIS orders
• Training stylist
• Coaching and developing sales floor procedures and policies
• Personal ongoing self-development and growth as an employee
• Open and close the store
• Knowledge and excitement for oursmall business
• Create a fun and smooth customer experience
• Motivate the team to meet and exceed sales goals
• Process inventory
• Point of sale whiz
• Style hats for customers in our Hat Bar, creating unique, one-of-a-kind pieces
• Loss prevention assistance
• Special events assistance
• Periodic after-hours event assistance

LIKE WE SAID, WE'RE LOOKING FOR A ROCK STAR!

• Initiate authentic client connections post-sale through communication via social media, e-mail, hand‑written notes and phone calls daily and weekly
• Embody and represent the company culture on the sales floor while ensuring adherence to policies and procedures
• Maintain customer communication, data, appointments and sales tracking
• Assist on all aspects of the customer experience through fit sessions and meetings
• Contribute to in‑store meetings and walk‑throughs
• Communicate customer feedback
• Offer community resources and local recommendations for customers (ex. tailor, restaurants, dry cleaners, etc.)