E-Store Shipping Assistant- Le Labo - Part Time - Nashville, TN

Overview

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, M
· A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands (including The Ordinary and NIOD), and BALMAIN Beauty.

Description

Job Summary

The E-Store Shipping Assistant will play a crucial role in the day-to-day operations of the Hub E-Store Region. This position encompasses a wide range of responsibilities, including inventory and stock management, online order fulfillment, and collaboration with the Concierge team for special requests and orders. The E-Store Shipping Assistant will be stationed at our boutique and report to the Store Manager.

We are seeking an individual who can ensure accurate and timely order fulfillment, oversee inventory management, and foster effective communication within the team and with other departments.

• Fulfillment & Dispatch (targeting high-volume workload to meet order processing targets). Process orders received through the ecommerce platform; pick, prepare, and pack orders according to Le Labo's packaging standards.
• Consistently meet business targets and exceed customer order expectations.
• Effectively manage and resolve any errors or discrepancies in order fulfillment.
• Ensure all orders are dispatched within 2 business days upon receipt.
• Work closely with the Concierge team to address special requests, manage special orders, and maintain a returns log.
• Stock build of necessary WIP goods and collateral; training of temporary personnel for assembly projects, pick, prep, pack.
• Execute opening and closing procedures for Ecom in collaboration with the Estore Supervisor & Store Manager.

• Processing BOPIS (Buy Online, Pick-up In Store) through the Online Fulfillment system.
• Cross-functional collaboration with FSS team in processing Online Refills through the Online Fulfillment system.

• Receive goods and verify quantities against records.
• Maintain daily organization of stock and monitor supply levels.
• Conduct monthly cycle counts and assist with end-of-year inventory.
• Maintain an organized and safe work environment in the Ecom stockroom and report any issues to the Store Manager.

Champion and Steward Le Labo Values

• Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission.
• Demonstrate kindness and respect, empathy, inclusion, and humility in all interactions.
• Embody the values of the manifesto through actions and drive accountability for contributing to the growing internal culture of Le Labo.
• Create value and positive impact across Brand, operations, teams, partners, and the broader world.
• Exude passion for Le Labo and deeply appreciate and understand the Brand DNA.

• Excellent organizational skills and the ability to multitask effectively.
• Proficient in time management and prioritization of work assignments.
• Capable of working independently in a high-paced environment.
• Strong attention to detail and problem-solving abilities.
• Customer-focused with a commitment to exemplary service.
• Proficiency with Mac Applications and Microsoft Office Suite.
• Experience with e-commerce shipping software is a plus.
• Ability to maintain a consistent teamwork mentality across tasks and interactions.
• Physical ability to stand, bend, twist, and walk for the length of shift; ability to lift at least 30 lbs.

• The anticipated hourly range for this position is $13.48 to $22.46. Exact rate depends on factors such as experience, skills, education, and budget. Hourly range may vary by geographic location.
• Eligible for an annual discretionary bonus, education, and budget considerations. Salary range may vary by location.
• Eligible for…