Sales Lead, Retail, Customer Service Rep

DAILY JOB REQUIREMENTS INCLUDE:

• Positively represent Flea Style inside and outside the store
• Overseeing daily retail operations
• Developing and implementing growth strategies for sales and team
• Manage timely and accurate shipping + BOPIS orders for online closet
• Training sales staff
• Delegate responsibilities to sales staff
• Coaching and developing sales floor procedures and policies
• Personal ongoing self-development and personal growth as an employee
• Open and/or close the store
• Knowledge and excitement for oursmall business
• Create a fun and smooth customer experience
• Motivate the team to meet and exceed team's sales goals
• Process inventory
• Point of sale whiz
• Style hats for customers in our Hat Bar, creating unique, one-of-a-kind pieces
• Loss prevention assistance
• Special events assistance
• Periodic after-hours event assistance

• Initiate authentic client connections post-sale through communication via social media, e-mail, hand-written notes and phone calls daily and weekly
• Embody and represent the company culture on the sales floor while ensuring adherence to policies and procedures
• Maintain customer communication, data, appointments and sales tracking
• Assist on all aspects of the customer experience through fit sessions and meetings
• Contribute to in-store meetings and walk-throughs
• Communicate customer feedback
• Offer community resources and local recommendations for customers (ex. tailor, restaurants, dry cleaners, etc.)