Retail Guest Associate

Location:

Goo Goo Chocolate Co
- Downtown Nashville

Reports To
:
Assistant Store Manager

Exemption Classification:Hourly Non-Exempt

Goo Goo Cluster retail guest associates are responsible for delivering exceptional shopping experience for every guest and assisting the General Manager and ASMs with the daily operations and objective of the store. This position requires a blend of strong communication and customer service skills, food handling and dedication.

• Provide a pleasant and meaningful experience to each guest personally representing Goo Goo Cluster’s core values and purpose.
• Excite guests by demonstrating a passion for chocolate production, Goo Goo Cluster’s history, clean working methodology and holding oneself to a high-quality standard.
• Be a brand ambassador of Goo Goo Cluster by greeting each guest and providing knowledge of history and products sold.
• Operate the point- of- sale system to process transactions accurately and efficiently.
• Attend all training/informative sessions aimed at improving and reinforcing knowledge and understanding of company operations.
• Demonstrates the ability to work with other team members, when necessary, including but not limited to classes/events and "Make Your Own” MYO operations.
• Provide integrity, honesty and knowledge that promotes the culture, values, and purpose of Goo Goo Cluster.
• Listen to team and guest feedback and report to General Manager and ASM.
• Set example by demonstrating personal guest service selling skills, meet personal sales goals and motivates team to meet sales goals.
• Assist with resolving customer questions or concerns with professionalism.
• Excite guests