Account Manager - Music Clubs

Overview

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of events — concerts, festivals, sports and theater — at iconic venues worldwide. Since 2011 we have pushed the industry forward, helping fans discover events, find the perfect seats, and enjoy unforgettable live entertainment.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients. We’re looking for smart, motivated people to join our team and help make it happen.

Position: Account Manager, Music Clubs teams. Build and maintain strong client relationships, deliver exceptional service, and add value. Develop and implement strategic account plans, ensure client satisfaction, and contribute to business growth.

• Establish productive, professional relationships with key personnel in assigned Music Clubs client accounts, ensuring the highest levels of client satisfaction and resulting contract renewals.
• Facilitate collaboration among company personnel (support, service, and management) to achieve account performance goals and exceed client expectations.
• Manage the Music Clubs client database by entering and updating information and tracking target dates.
• Lead solution development efforts that address client needs while coordinating involvement of all necessary company personnel.
• Serve as the lead point of contact for all matters specific to Music Clubs clients at all levels of the client’s organization.
• Advise and educate Music Clubs clients to ensure understanding and adoption of all AXS products.
• Collaborate with Marketing to manage AXS brand activation in partnership with clients.
• Understand, maintain, and regularly report client health and business objective metrics.

• BA/BS Degree (4-year) in Business, Marketing, or related field.
• 2–4 years of proven experience in account management or a related field (preferably within ticketing or Live Entertainment).
• Proficiency in using ticketing systems and platforms to facilitate seamless transactions.
• Strong interpersonal and communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Strong organizational and project management abilities.
• Proficiency in database management and reporting tools.
• Demonstrated problem-solving skills and a proactive approach to issue resolution.
• Familiarity with the entertainment industry and AXS products is a plus.
• Willingness and ability to travel up to 30%.

Pay Scale: $75,000–$80,000

Bonus: Eligible under the current bonus plan.

Benefits: Comprehensive health (medical, dental, vision), paid holidays, vacation and sick time, life insurance, parental leave, 401(k) with employer match (3%), flexible spending and health savings accounts, wellness offerings. Benefits for full-time employees start on day one of employment.

Travel and visa: No visa sponsorship for this position is provided. Travel up to 30% may be required.

• Extraordinary People — we’re not kidding!
• Meaningful Mission — help revolutionize an industry and enhance experiences for fans and clients worldwide.
• Development and Learning — opportunities for growth and education reimbursement.
• Community & Belonging — ERGs, volunteer opportunities, and community programs to make a positive impact.

AXS, a subsidiary of AE G, sells millions of tickets for 1600+ venues, teams, and organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, AXS employs hundreds of professionals worldwide. Learn about our culture and values at:

AEG hosts thousands of shows and events globally each year and strives to innovate, inspire, and operate sustainably. We are committed to diversity, inclusion, and community impact.

We are an equal opportunity employer and encourage applicants of all backgrounds to apply. We do not discriminate on gender, age, race, religion, color, national origin, sexual orientation, marital status, disability status, or other protected status.

AEG reserves the right to modify job descriptions and to require work outside the normal scope of duties as needed. We comply with applicable employment laws in hiring decisions.