Inside Sales Account Manager

Join a high-performing team that is going for a home run!

Copperweld is looking for a driven, dedicated inside sales professional to support the outside sales team for our Building Wire segment! Our team is growing, and this Inside Sales position will devise and deliver sales activity plans including territory and strategic planning and internal and external customer engagement. Ideal candidate will be detail orientated, display a “customer first” mentality, and effectively work cross-functionally within the organization to ensure the needs and expectations of the customer are met.

The position will report to the Inside Sales Manager-Building Wire to ensure alignment with objectives and customer care.

This position is hybrid, located in Brentwood, TN.

• Work effectively with individuals at all levels of the organization.
• Strategically quote to meet and exceed sales targets by maximizing market share and profits.
• Drive client engagement and manage customer relations.
• Ability to multi-task while maintaining accurate sales and pipeline data.
• Demonstrate ability to the adapt to ever changing market expectations and objectives.
• Work closely with Outside Sales Territory Account Managers to ensure customer requirements and expectations are clearly defined, understood and achieved.
• Monitor sales trends and develop corresponding action plans/recommendations to leadership.
• Have a desire to learn about our products and product application, seeking out opportunities to learn.
• Occasionally attend trade shows and network as needed to promote our products and stay up-to-date with competitive trends.
• Perform needs assessment to identify and leverage differentiation and opportunities to uncover potential business prospects.
• Build relationships with relevant industry organizations i.e. suppliers, customers, manufacturers of complimentary products.
• Process customer material returns to ensure proper credit/exchange is handled as well as root cause analysis with corrective actions to prevent recurrence.
• Overseeing customer account management, including quoting, daily support of the order entry process, set up new customer accounts, sending out customer price sheets, etc.
• Forecasting:
  Assist Sales in gathering/updating/maintaining forecast from customers.
• Perform other duties as assigned.

• Associate’s degree with 5 + years’ experience or Bachelor’s degree with 2+ years’ experience.
• A self-motivated, adaptable go-getter attitude.
• Ability to work in a fast pace environment.
• Excellent problem-solving skills, with a customer-focused attitude and a proactive approach to issue resolution.
• Proficient in using CRM software and ERP systems to manage customer information and order processing.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Exceptional communication skills, both written and verbal, with the ability to collaborate effectively across departments.

• STRONG Business Outlook
• Comprehensive Medical, Dental and Vision Plans
• PAID Time off & Holidays
• 401k matching
• Life and Disability Insurance
• Employer Assistance Program

Copperweld is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, age, national origin, genetic information, disability, veteran status, or any other characteristic protected by federal, state or local law. Successful candidates will be required to successfully pass drug screening and background checks.