Sales Counselor

8234 Highway 100, Nashville, Tennessee 37221

The Sales Counselor is responsible for representing the community to prospective residents and families. The Sales Counselor manages the occupancy process from the time of first inquiry through the move-in process. The Sales Counselor provides direct assistance to the Sales and Marketing Director in all aspects of the marketing process. Manages the sales process from first inquiry to receipt of deposit, to eventual move-in.

Collaborates with the prospective resident, family members and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community. Responsible for the professional handling of all incoming inquiries via telephone, email, or in person. Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor and accurate documentation of all contact in the Leads Management System (Yardi).

Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate. Utilizes all sales resource tools as approved by Harmony Senior Services. Fully understands and articulately communicates all aspects of documents related to residency, including required admission documents, leases, etc. Assists with all other marketing efforts as directed by the Sales and Marketing Director.

All other duties as assigned.

• Associates or Bachelor’s degree highly desired
• Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups
• Strong interpersonal skills are essential
• At least one-year experience in comparable marketing environment is preferred; education or experience in marketing, public relations, promotions or sales is desirable
• Must have a broad knowledge of the aging process and the needs of a senior population
• Must have the ability to work independently and be a self-starter
• Must possess strong computer software skills, including Microsoft Office
• Must represent HSS in a professional manner and wear professional attire at all times while at work
• Strong organizational skills and the ability to multi-task and complete established sales/marketing goals in a timely manner
• Ability and desire to establish relationships and connections with prospective residents and their families
• Ability to analyze discovery data and develop “next-step” strategies for potential prospects
• Ability to work a flexible schedule that includes some evenings and weekends
• Must be able to walk long distances, lift, carry, and push up to 25 lbs.

• 401k + Fulltime & Part-time Benefits Packages
• Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more!)
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling
• Telehealth + Flex Spending + Health Savings Account Options