Digital Sales Account Manager - SLED

Job Summary

We are seeking a dynamic and results-driven Public Sector Account Manager to lead both the expansion of existing accounts and the acquisition of new clients within the government and education verticals. This individual will be responsible for implementing strategic sales initiatives to grow our presence in the public sector, build long‑term client relationships, and consistently achieve performance targets.

This position is hybrid based on-site in Nashville, TN.

Public Sector Account Manager – Key Responsibilities

• Build and nurture trust‑based relationships with public sector clients, serving as their dedicated inside account manager.
• Maintain regular engagements to understand client goals, challenges, and evolving needs.

• Act as the primary contact for public sector inquiries and requests within assigned accounts.
• Coordinate with internal teams—including technical support and product specialists—to ensure timely and effective service delivery.
• Design and execute proactive renewal strategies tailored to each client’s usage patterns and business objectives.
• Lead renewal negotiations by leveraging insights into client satisfaction and the impact of our service and delivery solutions.
• Serve as a proactive problem solver, addressing post‑sales issues and escalations swiftly with consistent communication.
• Partner with cross‑functional teams to resolve technical concerns, billing discrepancies, and other client‑reported issues.
• Take a holistic approach to account management by staying informed on each client’s industry trends, competitive landscape, and strategic priorities.
• Identify opportunities for added value and revenue growth within existing accounts.

• Design and execute proactive renewal strategies tailored to each client’s usage patterns and business objectives.
• Lead renewal negotiations by leveraging insights into client satisfaction and the impact of our service and delivery solutions.

• Serve as a proactive problem solver, addressing post‑sales issues and escalations swiftly with consistent communication.
• Partner with cross‑functional teams to resolve technical concerns, billing discrepancies, and other client‑reported issues.

• Take a holistic approach to account management by staying informed on each client’s industry trends, competitive landscape, and strategic priorities.
• Identify opportunities for added value and revenue growth within existing accounts.

• Execute tactical sales initiatives across assigned accounts using data insights and market intelligence.
• Collaborate with sales leadership to develop targeted campaigns that drive upsell and cross‑sell opportunities.

• Track key performance indicators related to client engagement, satisfaction, and revenue.
• Analyze trends to uncover areas for improvement and recommend enhancements to account management and sales strategies.

• Represent client interests internally, ensuring their feedback informs product and service improvements.
• Promote client success stories and best practices to build loyalty and encourage referrals.

The Digital Sales Account Manager reports to the North American Public Sector Sales Director.

• Achieve and exceed quarterly and annual sales quotas.
• Drive consistent year‑over‑year revenue growth across assigned government and education accounts.
• Effectively qualify and convert inbound and outbound leads into active opportunities.
• Maintain a high conversion rate from initial engagement to closed deals.
• Expand the client base by securing new public sector accounts, focusing on strategic growth in underserved regions or segments.
• Demonstrate success in penetrating new agencies, districts, or institutions.
• Maintain high renewal rates through proactive engagement and value delivery.
• Minimize churn by ensuring client satisfaction and long‑term relationship management.
• Identify and execute upsell and cross‑sell opportunities within existing accounts.
• Increase average deal size and product adoption across the…