Strategic Account Coordinator

About Us Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

The Rental Strategic Account Coordinator will work with the Thompson Machinery Strategic Account Manager and strategic account rental representatives to grow in‑territory strategic rental accounts and support the development of National Accounts. The position will involve working directly with Caterpillar National Account Managers and customers. The focus for this position is on large and unique accounts having significant potential rental revenue per calendar year within the dealer territory or in multiple dealer territories.

This will be the primary coordinator for those accounts having complex and/or specific agreement and invoicing requirements. Knowledge and experience with telematics devices, programs, hardware, and capabilities is highly desirous.

• Obtain 100% of business plan net revenue goals based on strategic account targets set by strategic account manager.
• Collaborate with other sales and operations management to serve strategic account customers.
• Work to obtain overall financial utilization to meet specific strategic accounts goals in the following areas:
  • CAT Equipment
  • Allied Equipment
• Work with Strategic Account Manager to develop marketing plans as needed.
• Ensure all policies, procedures and processes are being followed as they relate to Cloud Link.
• Primary customer contact to assist with rental and sales needs for National and Strategic account customers.
• Assist Caterpillar national account managers with growth, implementation, and all other customer‑related issues.
• Communicate all strategic and national account information to rental divisions.
• Follow up with all strategic and national accounts on outstanding accounts receivable.
• Work with rental asset manager on fleet (specifications) needs and growth opportunities.
• Primary contact for telematics implementation, monitoring, and conveyance of data for those strategic and national rental accounts which require such services.
• Develop strategic account plans and strategies with the Strategic Account Manager and Strategic Account Rental Representatives.
• Work with multi‑territory customers to increase rental market share within Cat Rental Stores.
• Handle customer complaints or issues timely, including Daniel Group Survey feedback.
• Lost rent report to be completed timely in Cloud Link.
• 100% of management requests, special assignments or projects to be completed within the specified time.
• Consistent communication with rental sales team, and all other departments within Thompson Machinery on progress, issues, needs, etc. as directed by the Strategic Account Manager.
• Work with other Cat dealers as needed to develop strategic and national rental accounts.
• Schedule and develop training to meet strategic customer accounts requirements.
• Attend rental sales meetings as required.
• Track customer incentive programs and provide quarterly accrual information to the Strategic Account Manager.
• Serve as a resource on reporting requirements for all Strategic and National rental accounts, as well as other reporting needs of other rental management as requested.
• Provide consultative sales advice to key executive decision‑makers of our strategic accounts.
• Provide quality control on all National and Strategic accounts.
• Work with all rental representatives throughout our territory as needed.
• Work and develop relationships with all allied vendors.
• Work with Strategic Account Managers at other Cat dealers as needed.
• May have to lift up to 25 pounds on occasion.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job‑related tasks.
• May work in situations where hazards may be present.
• Other duties as assigned.

We all have different backgrounds, yet we all use our unique contributions to…