Maintenance Account Manager

Who We Are:

Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets across the U.S. Southwest and Southeast regions and in Canada. With over 3,000 company trucks in our local markets plus the support of Nationa Lease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family, a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts.

Velocity Truck Rental and Leasing is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VTRL offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

The Maintenance Account Manager is responsible for driving revenue growth by selling service-based solutions, managing client relationships, and ensuring customer satisfaction. The Maintenance Account Manager is responsible for securing retail maintenance business and cultivates contractual maintenance business. This role combines consultative sales expertise with strong account management skills to meet customer needs, expand existing accounts, and identify new business opportunities. The Maintenance Account Manager collaborates closely with operations, finance, and service teams to deliver high‑value service offerings that align with customer requirements.

• Responsible for sales revenue and new account quota, selling multiple product lines including Retail Maintenance and Complete PMA and Guaranteed Maintenance Packages
• Work directly with all facets of the organization to best serve the customer base.
• Create opportunities to build and grow books of business.
• Utilize CRM tool to stay organized with prospects, customers, forecasts, and day-to-day operations.
• Be accountable to the team, collaborate on internal and external solutions and be empowered to make decisions daily.
• Meet with Velocity customers daily to ensure their satisfaction of all Velocity’s Products and Services
• Working with internal teams to solve critical customer issues quickly.
• Devising solutions to accommodate a complete, positive, and long-lasting Customer Experience
• Creating maintenance and fleet solutions that best suit the client.
• Building strong relationships as a trusted transportation advisor and partner

• Identify, qualify, and close maintenance sales opportunities with new and existing customers.
• Develop and execute strategic account plans to achieve sales targets.
• Conduct client presentations, proposals, maintenance demonstrations, and customer reviews.
• Generate accurate forecasts, quotes, and pricing proposals.

• Serve as the primary point of contact for assigned accounts, ensuring satisfaction and retention.
• Build long‑term relationships with key customer stakeholders.
• Conduct regular business reviews to assess performance, contract compliance, and improvement opportunities.
• Address customer concerns with urgency, coordinating internal resources as needed.

• Understand customer operational needs and recommend customized fleet solutions.
• Collaborate with service teams to design maintenance packages that deliver measurable value.
• Stay knowledgeable about maintenance offerings, industry trends, and competitive landscape.

• Work with service delivery teams to ensure commitments are met and services are executed to quality standards.
• Coordinate with marketing to support campaigns, events, and service promotions.
• Provide feedback to management to support continuous business and product improvement.

• Minimum of 3 years of sales experience required.
• 3 Years of industry…