Clinical Outreach Associate - Outpatient Mental Health

Description

Athena Care has been offering high quality, accessible mental health care for over twenty years. If there's one thing we've learned, it's that great care starts with great clinicians who actually feel supported - and every team member plays a role in the care for our patients. We're an insurance-based practice growing across Tennessee, and we're looking for a Clinical Outreach Associate who can help us introduce our services across the state!

We offer psychological testing, IOP/PHP, Spravato/IM Ketamine, TMS, psychotherapy, group therapy, and general psychiatry— often all under one roof. It's a lot — and it means our patients receive genuinely comprehensive care, and you get to contribute to our mission of increasing access to quality mental health services.

Someone who is passionate about mental health and can develop a robust referral network for our services. This person has strong interpersonal and relationship development skills, can identify qualified referral sources, understands and conveys clinical appropriateness, is tech savvy and highly organized.

We've worked hard to combine rigor and high-quality care with a fun and friendly work culture. At Athena Care we strive to offer the ideal balance of a small group practice feel on the ground with strong business expertise and technology behind the scenes. You contribute to the care of our patients while having an amazing, nurturing work team supporting you!

• Identify, cultivate, and maintain referral relationships throughout Tennessee based on targeted market research and identified organizational needs.
• Maintain regular outreach to current and potential referral partners (primary care, pediatricians, care managers, specialists, other behavioral health providers, employee assistance programs (EAPs), universities/ school systems, hospitals, etc) including goodwill visits and in-person presentations to introduce, educate, and promote the full range of Athena Care services.
• Identify community organizations and events in which representatives of the organization may participate.
• Cultivate long-term relationships with referral partners and other mental health providers in communities served by the organization.

• Act as a liaison between referral partners and Athena Care, including both staff and providers, ensuring a seamless and responsive referral experience.
• Communicate referral status updates, other outside referral resources, as appropriate, and addresses referral partner concerns in a timely, professional manner.
• Partner closely with Athena Care's call center and referrals teams, alongside clinical leadership to remove barriers to access care and improve referral conversion rates.
• Collaborate with marketing team to gather and relay market feedback from referral partners to inform service delivery improvements and strategic planning.
• Maintain an up-to-date and strong knowledge base of all services offered by Athena Care, and be able to present this information clearly to a variety of audiences.
• Serve as a trusted resource for referral partners by providing clear, accurate, and appropriate clinical information to facilitate appropriate patient referrals.

• Maintain accurate and up-to-date records of all contacts, outreach activities, referral source data, and pipeline activity and health within Athena Care's CRM system to report out to leadership.
• Conduct ongoing market research to identify emerging needs, competitive landscape, gaps in service access, and new market development opportunities.
• Collaborate with marketing team to develop service-specific collateral, digital assets, and campaigns that support outreach efforts.
• Report out on KPIs including completed visits, referrals generated by source and service lines, and conversion rates.

Requirements

• 2-3 years of experience in outreach, business development, sales, or marketing preferred; candidates early in their career with strong interpersonal skills,…