RNC Account Manager

Job Description

Essential Duties/Responsibilities:

• Act as the main point of contact for all builder matters, concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate builder records, keeping track of contract updates and renewals as required.
• Develop a thorough understanding of our products and service offerings to better upsell and cross‑sell to clients.
• Take inquiries and requests from builders to address service needs.
• Stay on top of accounts, ensuring they receive services within budget and meeting their needs.
• Meet regularly with other members of the team to discuss progress and find new ways to improve service to builders.
• Generate progress reports for the Sales Manager and leadership.
• Identify upsell, cross‑sell, and renewal opportunities and communicate with the sales team regularly.
• Keep management informed on competitive positions and actions, and provide feedback on competitive positioning.
• Keep Senior Management informed of activities and progress toward established sales goals & objectives.
• Complete required reports and related documents promptly and accurately; ensure the accuracy of all reports and accounting records.
• Continuously search for ways to improve results and effectiveness.
• Follow all company policies and procedures, including but not limited to safety.
• Perform other duties as assigned.

• 1+ years of sales or related experience.
• High school diploma or GED.
• Intermediate computer skills and ability to use Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to communicate in English effectively, both verbally and in writing.
• Excellent verbal and written communication skills.
• Valid driver’s license.
• Ability to work overtime with little notice; weekend hours may occasionally be required.

• 3-5 years of sales experience within a construction/HVAC or home services environment.
• Proven track record of meeting or exceeding sales targets and receiving positive feedback.

• Consultative and collaborative selling approach.
• Ability to follow through on commitments to customers, internal and external.
• Strong organizational skills, attention to detail and ability to coordinate a large volume of requests.
• Proactive mindset; mechanical aptitude; strong work ethic; ability to demonstrate consistent and effective leadership behaviors; sound judgment.
• Willingness to learn and to be part of a team; positive attitude; team player.
• Ability to build positive relationships with customers, both internal and external; ability to work collaboratively at all levels of the organization.
• Safety mindset and commitment to a safety culture.
• Related experience may substitute for education.

• Partial time spent in an open office environment.
• May be exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors.
• Fast‑paced environment.
• Travel by vehicle to and from work locations.
• Comfortable working both indoors and outdoors, exposed to all weather conditions while wearing appropriate PPE.

• Lift/move up to 20 pounds frequently.
• Perform tasks requiring bending at the waist, kneeling or crouching.
• Drive and operate a motorized passenger vehicle or forklift.
• Wear required personal protective equipment (PPE) including hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction‑grade work boots.
• Adhere to long periods of standing, walking or sitting.
• Ability to hear, understand and distinguish speech and other sounds to operate phones or equipment safely.
• Have normal vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to express ideas orally and to type input using keyboard.
• Reach overhead, signal, grab, hold, lift, turn, push or pull objects and tools.

Airtron is an equal‑opportunity employer.