Channel Sales Manager

Lead and strengthen strategic partner relationships while helping convert partner-driven market access into qualified commercial opportunity.

Navion helps logistics operators move from reactive, labor-heavy workflows toward more efficient, increasingly agentic operations. The Navion Logistics Platform removes friction across the order-to-cash workflow by connecting planning, ordering, execution, visibility, and billing into a more continuous operational flow.

Our platform includes four connected components:
Keep Fill (Inventory Intelligence & Automated Replenishment), SPOT (Unstructured Order Intake Turned into Actionable Work), Portal (Real-Time Visibility Across Orders and Documents), and Back Office (Order-to-Invoice Reconciliation and Billing Readiness).

Navion works alongside existing TMS and document systems, helping carriers reduce manual work, improve workflow continuity, and scale without adding unnecessary complexity.

Navion is seeking a Channel Sales Manager to lead and strengthen strategic partner relationships while helping convert partner-driven market access into qualified commercial opportunity. This role will focus on managing the health of Navion's channel partnerships, serving as the first line of customer support and care across partner‑led relationships, identifying business opportunities within the partner installed base, and cultivating those opportunities until they are ready for direct engagement by Navion's Director of Sales.

The ideal candidate understands how to operate across relationship management, customer support, commercial development, and early‑stage qualification within logistics and operational software environments.

This is a consultative, partner‑facing role for a leader who can protect partnership health, create confidence with shared customers, and help surface revenue opportunities tied to workflow friction across dispatch, ordering, visibility, and billing.

This is an AI‑native role. The Channel Sales Manager we hire already runs AI across their work today — synthesizing partner signals, automating account monitoring, drafting communications at depth, and scaling themselves across more partner touchpoints than any human could manage manually. We are not hiring someone we will train on AI. We are hiring someone who will push our partner motion forward and raise the team's floor.

• Own the day-to-day health and effectiveness of assigned channel partnerships with strong communication, follow-through, and commercial awareness.
• Act as a trusted relationship manager between Navion, the partner, and partner‑led customers to ensure alignment, responsiveness, and continuity.
• Serve as the first line of customer support and care within partner-managed accounts, helping resolve issues quickly and maintaining a strong customer experience.
• Monitor partner‑led relationships for signs of friction, dissatisfaction, operational risk, or missed follow-through and coordinate internally to help address those issues early.
• Evaluate the partner installed base for business opportunities aligned to Navion's platform capabilities across Keep Fill, SPOT, Portal, and Back Office.
• Cultivate partner‑sourced opportunities through first contact, outreach, qualification, education, and use of marketing assets until they are ready for engagement by Navion's Director of Sales.
• Help partners and customers understand how Navion works within existing systems rather than requiring disruptive replacement.
• Maintain visibility into partner activity, customer health, opportunity status, and follow-up actions through disciplined communication and CRM hygiene.
• Provide leadership with feedback on partner performance, customer needs, support patterns, expansion themes, and market opportunities.
• Operate an AI‑augmented channel motion. Build and share reusable workflows for partner health monitoring, account synthesis, outreach sequencing, and customer triage — scaling yourself across more partner relationships than headcount alone would allow, and raising the capability of everyone the workflows reach.

You are a relationship-oriented, commercially aware…