Retail Sales Associate

Full‑Time Retail Sales Associate

We are currently looking for the right Full‑Time Retail Sales Associate to join our Team!

Pay rate: $16.50 to $19.50 per hour. Based on performance, associates can earn commissions up to 8% of transactions, potentially adding an average of $4.26 per hour on top of the hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access
  * program is available to all employees on the second day of employment. Employees may withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation:
  One week of paid vacation after 6 months of full‑time service; an additional week after 1 year; two additional weeks on each anniversary thereafter (up to 120 hours after 5 years).
• Sick/Personal: 8 hours after 6 months and 16 hours each anniversary thereafter (up to 24 hours after 5 years).
• Employee discounts available from day one.
• Tuition Reimbursement with First Cash Education (up to $2 000 per year) for eligible full‑time employees.
• Access to over 10 000 discounts from 1 000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401 k program after 6 months.
• First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

A Pawnbroker/Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

(This is a representative list of the general duties the Full‑Time Pawnbroker / Retail Sales Associate position may be asked to perform and is not all‑inclusive; other duties may be assigned as needed.)

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or to retrieve products stored in exterior storage buildings or other areas.
• Minimum…