Enterprise Account Manager

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Provider Trust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and pharmacy organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions.

With 100+ team members, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and The Tennessean Top Work Places. To learn more, visit

We are seeking an experienced Enterprise Account Manager responsible for the post-sales relationships with Provider Trust’s valued clients, ensuring retention and growth through meaningful engagement with key account decision makers. A strong Enterprise Account Manager will possess demonstrated knowledge of the healthcare industry and a proven ability to excel in balancing customer needs with company business objectives. This role requires a strong, client-focused, and driven strategic mindset to discover opportunities to guide clients on receiving maximum value from their Provider Trust solutions.

Job Requirements

• Experience: 3-5+ years of experience in account or client management, with a proven track record of driving growth, strategy, and executive/decision-maker-level relationships
• Healthcare Knowledge: Experience in healthcare is strongly preferred, with a preference for backgrounds in Health Plans or Providers
• Tech-Savvy: Strong experience working with healthcare-related data and technology, with hands-on experience managing SaaS platforms
• Education: BA, BS, or Master’s degree in Business, Healthcare Administration, or related fields is preferred
• Relationship Building: Demonstrated success in cultivating and growing client relationships, showcasing product/service value, and identifying opportunities for account growth

Responsibilities

• Lead Strategic Account Planning: Guide internal teams and clients in strategic account planning to drive retention, growth, and value delivery. Own the end-to-end account experience
• Secure Renewals and Long-Term Relationships: Lead in strategy and process to complete client renewals
• Identify and Close Upsell Opportunities: Proactively identify and close upsell opportunities within your client portfolio to maximize revenue and drive account growth
• Collaborate on Cross-Sell Opportunities: Partner with the Business Development team to identify, scope, and close new cross-sell opportunities within your client accounts
• Foster Executive-Level Relationships: Cultivate strong, long-term relationships at all levels within client organizations, emphasizing decision-maker engagement and development
• Analyze Account Health and Risk: Monitor key client metrics to assess account health, identify risks, and develop strategies to mitigate risks and improve client outcomes
• Advocate for Client Needs: Build strong cross-functional relationships internally to prioritize client needs, escalate client satisfaction issues, and drive solutions that foster retention and growth
• Voice of the Client: Represent the voice of the client to drive innovation in products and services that align with market demands and enhance client value
• Adapt to Client Needs: Demonstrate flexibility in managing client relationships and resolving issues, adapting your approach to different situations while focusing on results
• Communicate Trends and Insights: Develop clear and…