Strategic Relationship Manager - US West

Harvard Business Publishing – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!

Harvard Business Impact empowers educators to prepare students who can navigate tomorrow’s complex challenges.

Harvard Business Impact (HBI) is a mission-driven organization dedicated to improving the practice of management. As a subsidiary of Harvard University, we serve educators, students, and professionals worldwide through high-quality content and learning solutions that support active, experiential, and skills-based learning in higher education.

The Higher Education division partners with institutions globally by providing cases, simulations, articles, online courses, and emerging AI-enabled learning tools. We support faculty and program leaders through training, curriculum design resources, and digital delivery platforms that help bring participant-centered learning to life.

We are seeking a Strategic Relationship Manager (SRM) to drive growth, strengthen institutional partnerships, and expand adoption of HBI solutions within the US West region. This role partners closely with the Regional Director and cross-functional teams to execute territory strategy, deepen engagement at key accounts, and identify new opportunities across undergraduate, MBA, and executive education programs.

• Own a regional portfolio of higher education institutions, responsible for revenue growth, adoption, and retention.
• Build and maintain multi-level relationships with deans, directors, program managers, faculty, librarians, and administrators.
• Serve as a trusted advisor by understanding curriculum needs, pedagogy trends, and institutional priorities.
• Lead virtual and in-person engagements with individual faculty and program leaders, including course planning discussions, product demos, and faculty development sessions.
• Maintain consistent account visits to strengthen relationships, drive adoption, and identify new opportunities.
• Manage multiple revenue channels within accounts, including institutional and student-pay programs, to maximize engagement and growth.

• Execute the regional go-to-market strategy in partnership with the Regional Director.
• Identify emerging opportunities within accounts, including AI-enabled solutions, and propose tailored approaches that meet evolving institutional and program needs.
• Negotiate annual and multi-year agreements to strengthen enterprise partnerships.
• Partner with Inside Sales to run targeted outreach campaigns to engage educators at high-potential accounts.

• Collaborate with Customer Success, Digital Product Specialists, Marketing, and Operations to deliver a consistent customer experience.
• Represent the voice of the customer internally to inform product enhancements, identify trends, and help shape go-to-market strategy.
• Use CRM and analytics tools (Salesforce, dashboards) to interpret usage trends, uncover new opportunities, and monitor adoption patterns.
• Leverage data to design and execute targeted campaigns or initiatives that drive adoption and engagement.

• Lead compelling presentations and 1:1 faculty meetings—virtually and on-site—to advance content adoption, showcase HBI thought leadership, and support institutional goals.
• Conduct regular campus visits and attend institutional events to strengthen the HBI brand, cultivate key relationships, and expand the reach of our learning solutions.
• Partner with…