Senior Agency Partnerships Manager, North America

• Your goal:
  Build partnerships into 30–40% of Richpanel's new ARR.
• Your scorecard:
  Partner-sourced closed ARR, qualified demos and partner win rate.
• Your focus:
  The 20–30 agencies, BPOs and CX consultants that can move the market.
• Your advantage:
  You bring trusted relationships and know how to turn them into revenue.
• Location:
  
  North America. Remote, with frequent travel across the US and Canada.
• Reports to:
  
  Head of Partnerships. You will work directly with Richpanel's CEO and sales team.
• Compensation: $145,000–$165,000 base, $195,000–$220,000 target cash, stock options and benefits.

Richpanel is the AI-native helpdesk.

Brands hire an AI support team that resolves repeat customer questions from start to finish. Their people stay in control of the moments that need judgment.

Richpanel replaces the old helpdesk and the next few support hires. The AI handles order tracking, returns, subscription changes and the repeat work that buries CX teams. Human agents handle the exceptions in the same workspace.

We are profitable, backed by Sequoia and growing 110% YoY at 8-figure ARR. We already serve 3,000+ paying brands.

Partners already bring us some of our strongest opportunities. Now we want to turn that advantage into a repeatable revenue channel.

The best partner managers do not collect logos.

They know which 20 relationships matter. They understand the partner's business, earn trust and create a clear reason to recommend the product.

Your job is to make Richpanel the helpdesk that Shopify agencies, BPOs and CX consultants recommend first.

You will own the full motion. Find the right partners, open the relationship, learn their clients, teach them how Richpanel creates value and work the first deals together.

You will go deep on the product. A development agency, BPO and retention consultant each need a different reason to recommend Richpanel, and you will build those talk tracks yourself from customer demos, product knowledge and partner feedback.

You will also own the number. Your primary target is partner-sourced closed ARR. Meetings, events and enablement matter only when they produce revenue.

• Build a named map of the top Shopify agencies, BPOs and CX consultants in North America, then choose the 20–30 that deserve high-touch investment.
• Bring existing relationships and open senior conversations quickly.
• Recruit, enable and activate those partners against a shared revenue plan.
• Learn Richpanel's product, customers, competitors and target buyer in depth. Join sales demos until you can run discovery yourself.
• Build partner-specific talk tracks for developers, BPOs, CX consultants and growth agencies, showing each how Richpanel creates value for their clients and their own business.
• Find agencies already working with Richpanel customers and prospects, and build warm introductions through customers, other partners and the Shopify ecosystem.
• Run joint account mapping, co-selling, dinners, round tables and focused community events.
• Help partners qualify opportunities before they reach sales, and stay involved in large deals until the customer closes and launches.
• Create partner tiers, cadences, enablement and clear rules for high-touch support.
• Automate onboarding, payouts, deal registration and long-tail communication.
• Track partner momentum and re-engage partners before the relationship goes cold.
• Keep attribution accurate in the CRM, and report qualified demos, win rate, closed ARR and partner concentration every month.

A strong partner does more than sign an agreement.

They:

• Advise Shopify brands that fit Richpanel's target customer profile.
• Influence helpdesk, AI, BPO or CX operating decisions.
• Can explain why Richpanel fits the…