Practice Lead

The Practice Lead is responsible for driving retention, expansion, strategic client advisory, and the successful adoption of Skaled's client delivery model across the customer base. This role sits on Skaled's leadership team and serves as the executive owner for client success, account health, client growth, and the ongoing evolution of how Skaled delivers value to clients.

The Practice Lead will lead and manage Account Managers, partner closely with delivery leadership, and act as a strategic advisor to Skaled's customer base. This role is responsible for ensuring clients receive proactive guidance, measurable business impact, and a clear path to continued partnership with Skaled.

A key priority for this role will be deploying Skaled's new pod model across the current client base, helping clients understand how the model improves support, accountability, strategic alignment, and outcomes. This includes bringing current clients into the conversation around how the pod model will work for them, how it supports their goals, and how Skaled will continue to evolve the client experience.

This role requires strong executive presence, commercial acumen, client-facing leadership, operational discipline, and the ability to balance relationship management, account growth, team leadership, and strategic delivery oversight.

Lead and mentor Skaled's Account Managers to ensure strong client relationships, proactive account management, retention, and expansion across the customer base.

Responsibilities include:

• Lead, manage, coach, and develop Account Managers across assigned client accounts.
• Hold Account Managers accountable for client health, relationship quality, retention, expansion opportunities, and account plans.
• Establish clear expectations, operating rhythms, and performance standards for the AM function.
• Provide structured feedback on account strategy, client communication, renewal planning, and expansion motions.
• Ensure Account Managers are proactively identifying risks, surfacing opportunities, and maintaining strong client relationships.
• Build a high-performance culture rooted in ownership, urgency, accountability, and client impact.
• Partner with delivery leaders to ensure AMs are aligned to engagement execution, scope, client sentiment, and business outcomes.

Act as a senior strategic advisor to Skaled's clients, ensuring relationships are executive-led, outcome-oriented, and connected to each client's business priorities.

Responsibilities include:

• Own and strengthen executive-level relationships across key client accounts.
• Serve as a trusted advisor to clients on revenue strategy, sales transformation, GTM execution, operational improvement, and AI-first transformation.
• Understand each client's business goals, priorities, challenges, success metrics, and internal dynamics.
• Partner with Account Managers and delivery teams to ensure client strategy is connected to measurable business outcomes.
• Lead or support executive business reviews, strategic roadmap discussions, renewal conversations, milestone reviews, and high-stakes client meetings.
• Bring a clear point of view to clients on where Skaled can drive additional value.
• Ensure clients understand the value being delivered and the path to continued impact.

Own the commercial health of the customer base by driving retention, identifying expansion opportunities, and ensuring Skaled is positioned for long-term client growth.

Responsibilities include:

• Own client retention strategy across the customer base.
• Partner with Account Managers, sales, and delivery leadership to identify and pursue upsell and expansion opportunities.
• Develop proactive account growth plans for priority clients.
• Ensure renewal conversations are strategic, timely, and grounded in measurable value delivered.
• Identify opportunities to expand Skaled's footprint within existing client accounts.
• Support executive-level client conversations tied to renewals, expansions, scope evolution, and long-term partnership planning.
• Monitor account health, client satisfaction, scope alignment, and risk indicators.
• Partner cross-functionally to address client concerns before they become retention risks.
• Balance client impact with commercial performance, profitability, and long-term account potential.

Lead the…