Director of Safety & Security

Herschend isseekingasteadfast and discerning Director of Safety & Security to help launch our newest hospitality venture, Dolly Parton’sSong Teller Hotel ,locatedin the heart of Downtown Nashville. The ideal candidateembodiesa calm, steadypresenceand a service-first mindset, understanding that the bestsecurityis felt more than seen. They know that true safety supports, not distracts from the connection,comfort, and joyof every guest experience.

Inspired by Dolly Parton's epic career and trailblazing spirit,Song Teller Hotel  in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

The Director of Safety & Security atSong Teller Hotelwill  lead all aspects of safety, security, and emergency preparedness Dolly Parton’sSong Teller Hotel , featuring 245 guest rooms, two food & beverage entertainment venues, a market, and Dolly Parton’s Museum.

This roleis responsible for creating an environment where guests and team members feel genuinely safe, welcome, and cared for.

From developing proactive safety strategies and overseeing daily security operations topreparingforhigh-profile activations, this leader ensures that safety is seamlessly integrated into every moment of the guest and host journey. With a calm, discerning presence, the Director of Safety & Security understands that the most effective protection is often quiet, thoughtful, and rooted in service.

This roleensuresall safety protocols are compliant, financially responsible, and aligned with brand values while exercising sound judgment, clear communication, and the ability to lead with confidence while fostering trust across diverse teams and audiences.

To achieve success in this role, one must drive results while adhering to our Heartspitalityculture.

Song Teller Hotel  Nashville is more than just a place to rest yourhead,it'sa hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor
-it'san experience as unforgettable as the entertainer herself.

Song Teller Hotel  celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconichostessherself!

• Develop, implement, andmaintaincomprehensive safety and security protocols to protect guests, employees, and property.
• Lead and manage the security team including recruitment, training, scheduling, and performance evaluations, ensuring consistent presence and coverage across all shifts.
• Conduct regular risk assessments, internal audits, and safety inspections across the hotel’s guest rooms, public areas, and back-of-house spaces toidentifyand mitigate vulnerabilities.
• Manage the guest claims and worker’s compensation process for the property.
• Oversee emergency response procedures and crisis management protocols; coordinate evacuation drills, fire safety training, and first aid certification programs for staff.
• Serve as the primary point of contact with law enforcement, fire departments, and emergency response teams during incidents or emergencies.
• Ensureaccuratedocumentation, investigation, and follow-up of all incidents including guest complaints, employee injuries, theft, accidents, and property damage.
• Monitor security systems, including surveillance cameras, alarm systems, key control systems, and access points; investigate abnormalities and report findings to senior leadership.
• Advise hotel leadership on safety compliance, insurance requirements, and risk mitigation strategies aligned with federal, state, and local regulations.
• Develop andmaintainpolicies related to loss prevention, asset protection, and emergency communication procedures.
• Educate employees on workplace safety protocols and promote a proactive safety culture across all departments.
• Monitor visitor access and delivery operations, ensuring all contractors and third-party vendors comply withhotel policies and credentialing standards.
• Coordinate crowd control and…