Safety & Security Officer

Herschend is seeking a steadfast and discerning Safety & Security Officer to help our newest hospitality venture, Dolly Parton's Song Teller Hotel, located in the heart of Downtown Nashville. The ideal candidate embodies a calm, steady presence and a service-first mindset, understanding that the best security is felt more than seen. They know that true safety supports, not distracts from the connection, comfort, and joy of every guest experience.

Inspired by Dolly Parton's epic career and trailblazing spirit, Song Teller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

The Safety & Security Officer at Song Teller Hotel will assist in all aspects of safety, security, and emergency preparedness for Dolly Parton's Song Teller Hotel, featuring 245 guest rooms, two food & beverage entertainment venues, a market, and Dolly Parton's Museum. This role helps create an environment where guests and hosts feel genuinely safe, welcomed, and cared for. Through proactive presence, attentive observation, and support of daily security operations, this position helps ensure that safety is seamlessly integrated into every aspect of the guest and team member experience.

With a calm, professional, and discerning presence, the Security Officer understands that the most effective protection is often subtle, intentional, and service-driven. The position supports the hotel’s safety and security operations by monitoring the property, responding to incidents, assisting with emergency readiness, and helping maintain compliance with applicable standards and brand expectations.

Success in this role requires sound judgment, clear communication, and the ability to build trust and foster collaboration across diverse teams and guest populations. The Security Officer demonstrates professionalism and consistency at all times, helping support a safe, welcoming, and elevated guest experience.

To achieve success in this role, one must drive results while adhering to our Heartspitality® culture.

Dolly Parton's Song Teller Hotel is the newest hospitality venture of Herschend. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

• Support daily safety and security operations to protect guests, employees, and hotel assets through consistent patrols and active monitoring.
• Follow established schedules, post assignments, and supervisor directions to ensure consistent security coverage across the property.
• Conduct routine patrols and basic safety inspections of guest floors, public areas, and back‑of‑house spaces; identify and report hazards or suspicious activity.
• Accurately document and report all incidents, including guest concerns, disturbances, injuries, and property damage, in accordance with reporting standards.
• Respond promptly to incidents and guest requests, providing professional service and ensuring proper follow‑up and escalation when needed.
• Assist with emergency response procedures, including fire alarms, medical incidents, evacuations, and other safety situations.
• Communicate effectively with supervisors, team members, and emergency responders during incidents and routine operations.
• Monitor security systems such as CCTV, alarms, and access control; report irregularities and follow escalation procedures.
• Follow loss prevention and asset protection procedures, including monitoring for theft, unauthorized access, and policy violations.
• Maintain awareness of surroundings and promote a safe environment by identifying risks and reporting concerns proactively.
• Support access control procedures, including monitoring entrances, verifying credentials, and assisting with visitor and vendor access.
• Assist with security coverage during VIP visits, special events, and high‑traffic periods while maintaining…