Enterprise Account Portfolio Manager

The EA Portfolio Manager is designated as a management level professional with oversight for all security service delivery and related programs for the specified client locations across the country. This person acts as the official representative from AUS to the Client locations and will work to ensure a consistent and superior level of customer service to all client facilities. This person will partner with the client's management to establish and maintain an innovative, cost effective, high-quality vision for the security program.

This person is responsible for overseeing the administration, coordination, planning, development, direction, and implementation of the Security Program in accordance with the contractual service delivery model.

This person is responsible for assuring areas of accountability conform to the requirements set forth in the contract, client policy and by accrediting and regulatory agencies. This person will review and act promptly to reports from such agencies.

This person is responsible for building, improving, and maintaining the relationships with the client and employees; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service.

This person will maintain monthly and quarterly metrics as applicable to the agreed upon key performance indicators. This person will audit the accounts to ensure compliance with contractual and regulatory obligations to include the creation and maintenance of Compliance Folders for each AUS person assigned.

• Responsible for conducting and reporting outcomes of annual security program reviews.
• Responsible for monitoring, reviewing, and analyzing information from materials, events, or the environment, to detect or assess security related problems and report and act on each as appropriate for compliance and response.
• Responsible for providing subject matter expertise in the development of client policies related to security and the security program.
• Responsible for monitoring and reporting effectiveness of those policies and procedures.
• Responsible for providing appropriate guidance to security and facility staff as it relates to the security program.
• Interfaces with client executives, physicians, and other members of the client staff as deemed appropriate.
• Responsible for maintaining subject matter expertise in applicable security related subject matter.
• This person will travel to individual sites on a quarterly basis (at a minimum) or as required due to incidents or issues at the site. Travel is estimated to be 25-50%.

• Know, adhere to, and enforce standards as listed in the AUS Security Professional Employee Handbook.
• Know, adhere to, and enforce standards as listed in the AUS Supplemental UOF Policy.
• Know and adhere to the site's post orders, policies and procedures.
• Assure regular communication of issues or program with Client.
• Handle any escalated security issues or emergency situations as required.
• Develop AUS management in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.) as appropriate.
• Monitor the completion of site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
• Develop / maintain operational procedures and ensure site-specific post orders are always available for emergency reference by the security staff.
• Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
• Capably utilize Win Team, Heliaus, and other programs to produce and deliver key performance indicators and relevant reports (such as Scheduling Activity, invoice aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

• Administer JSA's and safety programs outlining site-specific hazards for security officers on assigned shift including vehicle / driving safety as appropriate.
• Be prepared to participate in unemployment hearings.
• Utilize Win Team and Domo for scheduling and billing, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management. (As required)
• Enforce Allied Universal policies as outlined in the handbooks and executive memos.

• Meet Allied Universal Security Services hiring qualifications.
• An Associate's degree or equivalent experience is preferred.
• A professional certification in healthcare or security (CHPA, CPP, or CEM) is preferred.
• A minimum of 10 years’ experience, or equivalent experience in a security related position within a healthcare facility or enterprise is required.
• A…