Security Officer

Responsibilities

• Help lead investigations of accidents, thefts, property loss, unlawful activities, and complete corresponding incident reports
• Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Serve as primary liaison with federal, state and local law enforcement
• Oversee the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
• Coordinate additional personnel for Conference and Banqueting functions
• Patrol all boundary areas, bedrooms, offices, storage areas, public areas and function rooms
• Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
• Plan, deliver and facilitate regular staff awareness training
• Be fully conversant of company terrorist procedures and convey to staff
• Be fully conversant with hotel Fire and Emergency procedures
• Responsible for management of key control within all departments
• Monitor and control staff entrances, all the accesses at property as main entrance, parking, elevators, guests, vendors, employees, etc.
• Responsible for checking goods received and distributing
• Operate, check and monitor the hotel surveillance system

• Stand for periods of up to 8–10 hours
• Input and access data in various computer systems
• Understand guest inquiries and provide clear, concise responses
• Work with others like a rock star while constantly advocating for your guests
• Understand the importance of completing a timely accident/incident report
• Communicate clearly in verbal and written English
• Work cohesively with other departments and co-workers as part of a team
• Focus attention on details
• Maintain confidentiality of all guests and hotel information
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Adhere to hotel policies, including but not limited to attendance, safety, behavior

• Current, legal and unrestricted ability to work in the USA
• Minimum of 2 years of Loss Prevention experience
• Previous experience in hospitality preferred
• Ability to clearly and pleasantly communicate in English with guests, management/co‑workers, both in person and on the telephone
• Proficient computer knowledge