Side and Cold side Commercial Kitchen Equipment Service Technician

Tri Mark USA is the country's largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and expert market knowledge with the purchasing strength, delivery, installation, and after‑sales service capabilities of a national company.

Join the Team that Powers the Kitchens of America!

We are the country's largest provider of design services, equipment, and supplies to the food service industry. From coast to coast, we bring culinary dreams to life with expert design, top‑quality equipment, and legendary customer support.

We don't just say we take care of our team – we prove it.

• Fully Equipped for Success: company van or truck, company credit card for all travel expenses, company cell phone, every tool and material you need
• Pay Perks: Service Technicians are paid Portal to Portal
• 401(k) Match & Bonus Opportunities: invest in your future and celebrate your wins
• Continuous Learning: hands‑on manufacturer training, tuition reimbursement for certifications, CFSP prep programs – all covered
• Benefits that Fit Your Life: effective day one medical, dental, vision, pet & legal insurance and paid time off for community service
• Career Growth: promote from within, clear path from Associate Technician to Senior Technician and beyond

Whether you're just starting your career or have been repairing commercial kitchen equipment for years, Tri Mark has a place for you.

As a Service Technician, you'll be the go‑to expert who keeps our customers' equipment up and running. Depending on your experience, you will be hired at the associate, service, or senior technician level – with pay and responsibilities commensurate with your skills and experience.

Reports to: Service Manager

Employment type: full‑time, hot side and cold side service technician

Travel: up to 25% (mostly for training and development)

Level: associate, service, or senior technician (based on experience and capability)

• Technical Excellence: diagnose, repair, and install a wide range of commercial kitchen equipment; handle on‑call rotation and complex troubleshooting with confidence; keep your company vehicle, tools, and parts organized, safe, and ready for action
• Team Player & Mentor: depending on level, learn from experienced technicians or mentor junior team members; share best practices and collaborate to strengthen team expertise
• Safety First: lead and follow safety protocols – ensuring every install and repair meets manufacturer standards; perform safety checks on tools, vehicles, and equipment regularly
• Communication & Reporting: use your company tablet to document work orders and service reports accurately; partner with customers, manufacturers, and sales reps to ensure top‑notch service
• Problem Solver: bring creative thinking to challenging repair situations; know when to call in reinforcements – and when to lead the solution yourself

• Associate Technician: entry‑level role for individuals with mechanical aptitude, willingness to learn, or related technical education
• Service Technician: 1–2 years of experience servicing or installing commercial kitchen or refrigeration equipment
• Senior Service Technician: 3+ years of advanced, hands‑on experience leading complex installations and mentoring others
• Technical or trade school training preferred (especially refrigeration)
• Valid driver's license and clean driving record required
• Strong communication skills and ability to work independently
• Ability to travel up to 25% for training in the first two weeks
• Ability to pass a background check and drug screen post offer acceptance

• Lift up to 75 lbs. safely
• Stand, bend, kneel, crawl, and climb as needed – this job keeps you moving!
• Use hands and tools with precision and care

Read…