Field Technician - Nashville, TN

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables, coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment.

Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responding to potential problem areas to ensure network integrity. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters detailed log information on trouble tickets, and provides reports on status updates and issues.

Performs preventive/scheduled maintenance and inspections on equipment and critical infrastructure including HVAC systems, high‑voltage electrical systems, and DC Power Plants.

• Troubleshoots network equipment, removes/replaces defective equipment, and works with resources to isolate and restore network. Proactively identifies potential problem areas to ensure network integrity.
• Assists in installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET, and IP network layers. May install and test customer premise equipment, including delivery of end‑user services.
• Utilizes industry‑standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
• Acquires AC Power (on limited basis).
• Performs DC power installs, including tertiary and BDCBB.
• Responsible for asset management processes and replenishment of on‑site/truck materials, coordinates shipping and receiving of company and customer materials, maintains tools, test sets, and all network equipment.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high‑voltage electrical systems, and DC power plants.
• With training and coaching, learns Lumen trouble ticket, provisioning, time tracking, and materials systems and applications. Updates/report inventory records, completes transactional updates, enters time logs, and responds to information requests and escalations. Regularly provides status updates and reports problem situations related to assignments to management.
• Objectively evaluates performance in respect to area or national performance objectives. Identifies improvement areas with manager support.
• Performs other duties assigned by management team.
• Understands basics of installation/change/decommissioning/testing of transport, Ethernet, SONET, and IP network layers for all available bandwidths.

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Entry‑level technician with experience and/or knowledge of at least one of the four major technician disciplines:
  Transmission (DS1/DS3/SONET), Switching (circuit‑switching/SS7), TCP/IP (routers/higher‑layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Knowledge of locating fiber optic cable, right‑of‑way, and As‑Builts.
• Maintains site security and cleanliness.
• PC skills and proficiency in Microsoft Windows and Office applications.
• Ability to quickly…