Plumbing Coordinator Job Nashville area,Tennessee USA,Trades / Skilled Labor

Plumbing Coordinator

A client is looking for a Plumbing Coordinator to serve as the program's plumbing subject matter expert (SME), supporting the Leak Protect water shut-off device pilot. This role translates complex plumbing and installation processes into clear, easy-to-use training materials and job aids for call center agents, and partners closely with program leadership to ensure agents and install partners follow accurate, up-to-date plumbing guidance.

Day to Day

Support Leak Protect, a water shut-off valve and smart home plumbing program
Create and maintain training materials, FAQs, call flows, job aids, and documentation
Improve call center agent confidence and plumbing knowledge to call center reps
Act as a Tier 2 plumbing SME for escalated customer questions
Review installation scenarios and identify ways to improve customer experience
Travel to customer homes to observe installations and gather lessons learned
Partner with OEMs and device manufacturers to understand products and support requirements
Educate internal teams on plumbing concepts, device functionality, and troubleshooting
Help improve onboarding, installation readiness, and pre-install customer assessments

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