Telemetry Lead

Find Your Career With Lift One

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

Lift One invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at Lift One and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with Lift One.

The Telemetry Lead will support the installation, troubleshooting, customer adoption, and training of next level telemetry and automation capabilities across the Lift One division. This role encompasses the implementation of telematics across Lift One's customer base and proactively supporting Lift One customers' equipment through setting up units, troubleshooting issues, and assisting the Lift One team to navigate the telemetry information portal.

Essential Functions

• On-site support for customer fleet telematics product demos and onboarding
• Become a customer's trusted advisor by recommending best practices for their products, recommended configurations, and overall architecture
• Identify and resolve telemetry reporting issues across the telematics fleet
• Develop installation and troubleshooting guidelines for technicians
• Train technicians and Lift One employees in software and hardware troubleshooting
• Communicate with the Telemetry Team about installs and customer set up requirements
• Provide technical support to the telemetry troubleshooting call center for customer and technician support requests
• Travel:
  Up to 50% to Lift One branches and customers throughout the Southeast
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Associate degree from two-year college or university in a technical discipline
• Two years of telematics design and implementation experience or four years of telematics troubleshooting and implementation experience
• Demonstrated capability in use of wiring schematics for troubleshooting and repair
• Experience in aftermarket service and/or parts preferred

Computer Skills

• Microsoft Office (Word, Excel, Outlook and PowerPoint) proficiency required
• SAP experience preferred
• Experience with data analysis and reporting, including Excel and PowerBI preferred

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with…