Field Service Technician

Job Description Who will you be working with?

You will be working directly with our Customers and Sales teams to ensure all machines are meeting our customer expectations.

As a member of the Field Services team, you will be responsible for all troubleshooting and customer training on new and existing Roadway Work Equipment. You will put new machines into service, which will include training and demonstrating the new equipment at the customer’s site. You will repair existing equipment at the customer’s site, troubleshoot the machines and perform the necessary service, maintenance, and repairs to restore the equipment to proper operation.

• High School diploma or equivalent along with a minimum of 5 years of experience as an industrial or mobile heavy equipment mechanic.
• Associate’s degree a plus
• PLC and/or Can Bus systems troubleshooting training strongly preferred

• General mechanical experience, extensive knowledge of pneumatic, hydraulic and electrical systems including the ability to read schematics
• Previous railroad experience a plus

• Ability to troubleshoot and solve equipment problems.
• Requires mechanical aptitude
• Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
• Ability to solve practical problems and deal with variables in different situations.
• Ability to read and interpret business documents, technical procedures, schematics (12/24 governmental regulations and professional journals.
• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from managers, customers, suppliers and the public.
• Ability to successfully work in an environment with diverse personalities and build strong customer relationships.

• Must have a Valid Driver’s License
• Travel =70%-80%

• Recommends repair parts and product improvements to customers.
• Advises and trains customers on proper maintenance and operation of Nordco equipment.
• Prepares weekly travel expense records and field reports as required.
• Works with engineering and/or production to solve problems with new machines.
• Makes positive contributions towards the continuous improvement of our equipment and processes.
• Ability to work independently and achieve effective rapport with customers.

While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to fumes or airborne particles. The noise level in the work environment can be loud peratures can range from extreme cold to extreme heat. Travel to remote job sites is required. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools or controls and talk or hear.

The employee is frequently required to stand, climb, walk unassisted, sit and reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.

Disclaimer:
Every position at Nordco includes other duties as required in order for the company to be successful. Not every duty is captured within the job description. This job description was captured at a point in time and duties and responsibilities will evolve over time. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in…