Service Technician II

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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work.

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As the demand for professionally managed rental homes continues to grow, so do the opportunities ’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

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Job Description

Position Summary:

The Service Technician II is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot and repair various systems and components in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.

Essential Functions:

Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:

Electrical, plumbing

Appliances

Water irrigation systems

Stairs, gates, fences, patios, railings

Tile, carpet, and flooring

Roofing, gutters, fasteners

Interior/exterior lights and ceiling fans Fireplaces and Gas fixtures

Shutters, doors, cabinets, windows, sliding glass doors and locks

Leaks

Drywall and Painting Pool areas, tile, hot tub/spa, pool furniture

Other Service areas as required

Diagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filters

Report all major repairs or replacements prior to any expenditure of funds

Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition

Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)Ensures all workplace safety standards and practices are upheld

Completes service requests in a professional timely manner

Maintains regular attendance and excellent punctuality

Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition

Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace

Maintains regular attendance and excellent punctuality

This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to

Qualifications:

High school diploma or equivalent required

Technical College or Trade Program with HVAC Certification is preferred

Must have a valid Driver’s License in the working state

Minimum of 3 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)Required equipment
- Employee must have their own tools required to perform ongoing service in residential environment EPA Certification Required Minimum 2 years’ experience repairing all makes & models of residential appliances in customers’ homes preferred

Ability to maintain, inspect, diagnose and…