Service Technician

Position: Service Technician I
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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work.

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As the demand for professionally managed rental homes continues to grow, so do the opportunities ’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

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Position Summary:

The Service Technician I is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician I works on the Property Management team to trouble shoot, make proper repairs and provide excellent customer service for our customers in our Progress Residential single-family homes.

Essential Functions:

Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests

Ability to provide outstanding customer service and be an ideal representative of Progress Residential’s standards

Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)Maintain fleet vehicle and inventory within company guidelines

Diagnose and perform service or repairs as directed, involving the following daily:

Electrical and plumbing

Appliances

Water irrigation systems

Stairs, gates, fences, patios, railings

Tile, carpet, and flooring

Interior/exterior lights

Fireplaces, ceiling fans

Gas fixtures and appliances

Shutters, doors, cabinets, windows, and sliding glass doors

Door locks, mailboxes, and locks

Security systems

Leaks Walls Pool  areas, tile, hot tub/spa, pool furniture

Other Service areas as required.

Schedule and perform routine preventive service on residential properties

Report all major repairs and need requisitions prior to any expenditure of funds

Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition

Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace

Ensure all workplace safety standards and practices are upheld

Completes service requests in a professional timely manner

Maintains regular attendance and excellent punctuality

This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to Drivers of Progress Residential Fleet vehicles are expected to maintain a good driving record and drive in a safe manner at all times

Qualifications:

High school diploma or equivalent required

Must have a valid Driver’s License in the working state

Minimum of 1 years’ experience in general service or other service responsibilities.

Required equipment
- Employee must have their own basic tools required to perform ongoing service in a residential environment

Available for on-call service work Available to work both weekends and evenings

Previous experience in either the single-family or multi-family rental industry preferred

Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines

Ability to interact with residents, and vendors/contractors tactfully and professionally

Strong organizational skills, communication and people-skills

Typical Physical…