Software Installation Engineer

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He/she will perform highly visible on-site and remote software installations and upgrades of all Varian software products, which include troubleshooting and diagnosis as needed.

• You will work with physical and virtual environments, operating systems, databases and other software and networking technologies.
• You will review scope of work for assigned tasks to ensure all hardware and software components are available.
• You will complete all necessary task documentation to meet Varian’s Quality processes and procedures.
• You will maintain customer system inventories using Keystone or or equivalent.
• You will keep current on Varian products and technologies through both internal and external training and certification.
• You will collaborate with project management, software planning, local service, hardware installation, and remote software deployment teams to ensure successful project execution and deliver World Class Customer Service.
• You will demonstrate equipment operation and specifications according to the Customer Acceptance Procedure (CAP).
• You will perform installation readiness reviews of customer IT infrastructure and project plans to confirm key prerequisites are in place and identify any potential issues requiring further assessment.
• You may be required to facilitate training and mentoring of new Installation Representatives.
• You will coordinate with subject matter experts as required to support installation and upgrade activities.
• You require minimum supervision.

• You will perform software installation and upgrade activities on small to medium-sized projects, working closely with project and technical teams to ensure successful delivery.
• You will input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other functions.
• You will maintain a high degree of professionalism and safety according to company guidelines and customer regulations in order to perform activities under the safest working conditions.
• You will report by means of daily report, work order, timecard, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available.
• You will complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures.
• You will use prescribed problem-resolution escalation procedures and request technical assistance, when necessary, in a timely manner.
• You will provide feedback on products and documentation to improve installation processes
• You will train, mentor, and advise new and less experienced Installation Representatives in all aspects of the job. Provides feedback on performance of Installation Representatives to incumbents and management.
• You will travel up to 75% of the time across ASEAN and Korea as needed.

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• You hold at least a bachelor’s degree in computer science, IT, etc. or equivalent, or at least 5-8 years of experience in related fields, such as healthcare, medical or hospital environment, which is preferred.
• You have hands‑on experience with…