Intensive Case Manager; Nashville

Job Details

Job Details

Job Location:

Tennessee
- Nashville, TN 37211

Position Type:
Full Time Education Level: 4 Year Degree

Job Shift: Day Job Category:
Nonprofit
- Social Services Intensive Case Manager

Classification:
Non-Exempt

Salary Grade/Level/Family/Range: $40,000 - $45,000

Reports to:

Client Services Manager

Date: 1/14/25

The Intensive Case Manager (ICM) provides appropriate intensive case management services to refugees or other eligible immigrant populations who have resided in the US for less than 5 years. The ICM program fosters the successful and integration of especially vulnerable refugees, asylees, Special Immigrant Visa (SIV) holders, Afghan/Ukrainian/Cuban/Haitian Humanitarian Parolees. The ICM program aims to effectively support vulnerable individuals that have difficulty navigating systems and attaining self-sufficiency in their new or existing community.

The ICM case manager will provide intensive support to large families, women-at-risk, elderly refugees, refugees that identify as LGBT, refugees with significant physical or mental disabilities, and other vulnerable populations as needed.

• Provides intensive case management to address needs that extend beyond the initial resettlement period, specifically focusing on medical, educational, housing, and clients’ special needs.
• Develops individualized, holistic service plans based on client needs.
• Conducts RHS-15 mental health screening for all ICM clients and makes timely, appropriate referrals to mental health care providers.
• Networks and develops personal contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively.
• Uses contacts and networking to create and maintain a database of client services to supplement those that Inspiritus provides.
• Develops and facilitates periodic community support groups for Inspiritus clients to promote community connections and teach healthy coping strategies during the integration experience.
• Arranges client appointments and provides schedules to clients and other individuals who may be assisting clients (e.g., Inspiritus case managers, interpreters, volunteers, etc.).
• Provides ongoing orientation about health-related issues, including Medicaid education, identifying and selecting physicians who provide language appropriate services, and basic public health counseling.
• In coordination with Community Engagement Specialist, refer clients to one-on-one volunteer mentoring/First Friend program.
• Assists ICM clients in resolving emergency issues.
• Keeps Client Services Manager apprised of difficult cases.
• Serves as interpreter when language skills are applicable for case services.
• Maintains personal and professional boundaries in the performance of the job.
• Forges mutually respectful partnerships with clients, co-workers, and employers.
• Participates in Inspiritus functions and public relations activities.
• Participates in in-service training and conferences related to the programs.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Complies with the various federal, State, or local laws that apply to and regulate the job responsibilities.
• Participates in training, fundraising events and other Inspiritus activities and initiates such as performance and quality improvement (PQI).
• Strives toward excellence in the areas of innovation, performance, and extraordinary acts.

• Leadership
• Teamwork & Collaboration
• Problem Solving & Critical Thinking
• Cultural Competence
• Demonstrate Ethical & Professional Behavior
• Advance Human Rights & Social & Economic Justice
• Initiative
• Stress Tolerance
• Adaptability & Flexibility
• Partnership & Relationship Management

Supervisory Responsibility:
None

While performing the responsibilities of this job, the employee travels by automobile and is exposed to changing weather conditions. Member of mobile workforce, and 50% of time spent traveling by automobile or in the field. Makes home visits to refugee families and transports clients to appointments as needed. Is expected to work outside regular working hours if necessary to accommodate…