Student Success Liaison​/Coach

Success Coach

Tennessee State University seeks a dedicated and student‑centered Success Coach to join the Division of Student Affairs. The Success Coach will serve as a liaison between students and campus resources, ensuring students are connected with the support they need to thrive academically, socially, and personally. This role focuses on promoting student well‑being, with a strong emphasis on increasing student engagement with the Timely Care platform and coordinating programs addressing mental, physical, social, and academic success.

• Serve as a primary point of contact for students seeking guidance on university resources and services.
• Act as a liaison to Counseling Services, Career Services, the Health Center, Residence Life, One Stop Navigation to ensure seamless student support.
• Answer or direct inquiries to the appropriate person.
• Actively promote and assist students in registering for and utilizing the Timely Care platform.
• Develop, plan, and implement workshops, programs, and events focused on holistic student success (mental health, physical wellness, academic achievement, and social engagement).
• Provide individualized check‑ins and coaching to students, helping them identify needs, set goals, and connect with appropriate campus and community resources.
• Collaborate with faculty and staff to identify students who may benefit from additional support and outreach.
• Track and report on student utilization of resources, program participation, and outcomes to measure student impact.
• Contribute to campus‑wide student success initiatives and Student Affairs programming.
• Maintain confidentiality and uphold ethical standards when handling sensitive student information.

• Bachelor’s degree in Counseling, Education, Psychology, Social Work, or related field.
• Strong interpersonal and communication skills, with the ability to engage and motivate students.
• Demonstrated commitment to student success, well‑being, and development.
• Ability to collaborate effectively with colleagues across diverse campus departments.
• Preferred:
  Strong social media communication skills and proficiency with Canva.

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.