Refugee Social Adjustment Case Manager (Nashville

Refugee Social Adjustment Case Manager (Nashville)
Classification:
Non-Exempt Salary Grade/Level/Family/Range: $38,000-$42,000

Reports to:

Client Services Manager JOB DESCRIPTION The Refugee Social Adjustment Case Manager provides medical/extended case management and public benefits education/assistance to qualified refugee & immigrants who have resided in the US less than 5 years. This includes extended case management for newly arrived refugee clients with services like home, health, and crisis management. In addition, the Refugee Social Adjustment Case Manager coordinates with other refugee services within and outside the agency to address barriers faced in accessing mainstream services.

The Case Manager prioritizes providing individualized health education and assisting refugee & immigrant clients in accessing health care. The Social adjustment case manager coordinates, schedules, educates, and transports clients to needed appointments and advocates for them in different settings. The Refugee Social Adjustment Case Manager provides services to refugees, asylees, and immigrants at any point in their journey to help them become socially integrated and culturally acclimated in their new communities.

Essential Functions Ensures that all services needed by the client are scheduled, provided, and documented in the file according to grant requirements

Networks and develops personal contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively. Uses contacts and networking to create and maintain a database of client services to supplement those that Inspiritus provides

Will provide health education and orientation to the American healthcare system to clients

Produces work plans and case notes for each clients file and enters each clients social adjustment information into the appropriate state database

Arranges client appointments and provides schedules to clients and other individuals who may be assisting the clients (e.g., Inspiritus case managers, interpreters, volunteers, etc.)Provides ongoing orientation about issues such as tenants’ rights, how to care for a rented apartment, and how to understand a new city, new culture, and new society

Refers clients to other programs as needed such as Economic Empowerment, Intensive Case management, After school, Refugee Career Pathways Must meet quantitative social adjustment service goals that are periodically assigned by supervisor to ensure successful completion of the state contract

Must complete all database back pages, work plans, and case notes in the same week in which any service is billed on the state database service log Keeps Client Services Manager apprised of difficult cases

Serves as interpreter when language skills are applicable for case services.

Maintains personal and professional boundaries in the performance of the job Forges mutually respectful partnerships with clients, co-workers, and employers

Participates in Inspiritus functions and public relations activities

Participates in in-service training and conferences related to the programs

Conforms with and abides by all regulations, policies, work procedures and instructions

Competencies Leadership Teamwork  & Collaboration Problem Solving & Critical Thinking Cultural Competence Demonstrate Ethical & Professional Behavior Advance Human Rights & Social & Economic Justice Initiative Stress  Tolerance Adaptability & Flexibility Partnership & Relationship Management Supervisory Responsibility:
None Work Environment While performing the responsibilities of this job, the employee travels by personal motor vehicle and is exposed to changing weather conditions. May perform job functions at out-posted locations as assigned. Regularly…