Transitional Living Center Manager

Position Title:

Transitional Living Center Manager

Reports to:

Director of Programs

Job Type: Full-Time, Exempt

Job Function:
Direct Service and Program Management

On-Call Responsibilities: 1 week per month.

At Nashville Launch Pad, we believe every young person deserves a safe place to call home and the opportunity to build a stable, fulfilling future. As one of Middle Tennessee’s leaders in serving young adults experiencing homelessness, we provide low-barrier emergency shelter, transitional housing, and comprehensive supportive services that empower youth ages 18–26 to achieve housing stability and long-term success.

Our work is grounded in trauma-informed care, Housing First principles, and a commitment to LGBTQIA+ affirming services for all young people. We foster a culture of compassion, collaboration, and accountability, recognizing the resilience and value of every individual we serve.

Joining Nashville Launch Pad means becoming part of a dedicated team that is transforming lives, strengthening our community, and working toward a future where every young person has the support and opportunity to thrive.

The Transitional Living Center Manager provides leadership and day-to-day oversight of the Transitional Living Center (TLC), ensuring a safe, welcoming, and trauma-informed environment foryoung adults experiencing homelessness. This position supervises TLC staff, oversees program operations and facility management, provides direct case management to residents, and is accountable for program outcomes. The Manager builds strong relationships with community partners to connect residents with housing, healthcare, employment, education, and other supportive services while fostering a culture of respect, accountability, and empowerment.

• Oversee the daily operations of the Transitional Living Center to ensure consistent, high-quality service delivery.
• Ensure the program operates in accordance with organizational policies, grant requirements, licensing standards, and best practices.
• Monitor program performance and outcomes, using data to identify trends and improve services.
• Collaborate with leadership on program development, quality improvement initiatives, and strategic planning.
• Participate in on-call coverage and respond to emergencies or critical incidents as needed.

• Hire, train, supervise, coach, and evaluate TLC Advocates and Resource Navigators.
• Develop staff schedules to ensure adequate program coverage.
• Facilitate regular team meetings, individual supervision, and ongoing professional development.
• Promote a collaborative, trauma-informed, and LGBTQIA+ affirming team culture.
• Provide guidance during resident crises, behavioral incidents, and conflict resolution.

• Maintain a caseload of residents and provide strengths-based, trauma-informed case management.
• Partner with residents to develop individualized service plans focused on housing stability, education, employment, health, and life skills.
• Conduct regular case reviews and document resident progress in accordance with agency standards.
• Support residents in crisis intervention, conflict resolution, and problem-solving.
• Coordinate successful transitions into permanent housing and ensure appropriate follow-up and documentation.

• Ensure the facility is safe, clean, secure, and well-maintained.
• Conduct regular facility inspections and coordinate maintenance, repairs, and vendor services.
• Oversee inventory of program supplies, furnishings, and equipment.
• Ensure compliance with health, safety, and emergency preparedness procedures.
• Collaborate with operations staff to address facility needs and maintain a welcoming living environment.

• Maintain strong working relationships with community organizations, landlords, healthcare providers, educational institutions, employers, and other service providers.
• Coordinate referrals and advocate for residents to access community resources.
• Strengthen partnerships that improve housing opportunities and supportive services for residents.
• Support, empower, and receive…