Program Support Coordinator

Status

Full Time, Hourly, Non-Exempt

Intellectual & Developmental Disability Services

Director of Community

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• Met Life Legal Plans

• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• * Loan forgiveness options through federal programs
• (National Health Corp & Public Service Loan Forgiveness)
• * All company paid benefits and paid time off effective day one

• Integrity Committee
• Compassion Committee
• Retention Committee

• VOA LEAD Program
  - Leadership Development Program
• VOA University
  - Staff Development
• VOA Academy
  - Clinical Training and Development

The Program Support Coordinator serves as the in-house Quality Assurance (QA) and compliance support role for Developmental Disabilities Services. This position is responsible for coordinating, maintaining, and monitoring program and personnel records to ensure compliance with Kentucky Supports for Community Living (SCL) waiver requirements, Kentucky DIDD regulations, and Council on Accreditation (COA) Case Record Review (CRR) standards. This role works closely with Vice President of Community, Executive Directors, Residential Services Coordinators, Home Managers, Human Resources, and Quality teams to ensure documentation is accurate, complete, current, and audit-ready always.

The Program Quality & Compliance Assistant ensures staff are fully trained, credentialed, and approved prior to working independently.

• High school diploma or equivalent required
• Coursework in office administration, human services, health services administration, or compliance preferred
• Proficiency in Microsoft Word, Excel, databases, and electronic record systems
• Strong attention to detail, confidentiality, and regulatory compliance
• Ability to manage multiple priorities and deadlines
• Satisfactory criminal background check
• Valid driver’s license with satisfactory driving record
• Reliable transportation

• Serve as the program level QA support responsible for file coordination, organization, and upkeep for programs operating under the Kentucky Supports for Community Living (SCL) waiver
• Ensure personnel and program records meet Kentucky DIDD documentation standards and COA Case Record Review (CRR) requirements
• Maintain records in an audit-ready manner, ensuring documentation is accurate, complete, current, and properly authorized
• Track missing, expired, or incomplete documentation and follow up with supervisors and staff to ensure timely correction
• Support Performance and Quality Improvement (PQI) activities, including documentation support, data tracking, and corrective action follow-up
• Ensure all staff complete required SCL, DIDD, and agency-mandated trainings prior to working independently or providing unsupervised services
• Schedule and track new hire orientation, mandatory trainings, refresher trainings, and annual requirements
• Maintain training compliance records and supporting documentation demonstrating staff readiness and competency
• Assist applicants with completing employment applications and ensure required documentation is submitted
• Coordinate onboarding documentation and support Human Resources in ensuring new employee files are complete and compliant
• Maintain employee personnel files in accordance with…