Program Support Coordinator
Listed on 2026-09-18
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Social Work
Program Support Coordinator
Location:
VOA DD Community, Nashville, TN
Status:
Full Time, Hourly, Non-Exempt
Program:
Intellectual & Developmental Disability Services
Reports To:
Director of Community
Introduction:
Volunteers of America Mid-States is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.
When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
Benefits:
Volunteers of America Mid-States offers a rich and robust benefits package that supports a healthy work life balance, which includes the following:
Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability Met Life Legal Plans Financial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) All company paid benefits and paid time off effective day one
The Program Support Coordinator serves as the in-house Quality Assurance (QA) and compliance support role for Developmental Disabilities Services. This position is responsible for coordinating, maintaining, and monitoring program and personnel records to ensure compliance with Kentucky Supports for Community Living (SCL) waiver requirements, Kentucky DIDD regulations, and Council on Accreditation (COA) Case Record Review (CRR) standards. This role works closely with Vice President of Community, Executive Directors, Residential Services Coordinators, Home Managers, Human Resources, and Quality teams to ensure documentation is accurate, complete, current, and audit-ready always.
The Program Quality & Compliance Assistant ensures staff are fully trained, credentialed, and approved prior to working independently.
What You Should Have for This Role:
- High school diploma or equivalent required
- Coursework in office administration, human services, health services administration, or compliance preferred
- Proficiency in Microsoft Word, Excel, databases, and electronic record systems
- Strong attention to detail, confidentiality, and regulatory compliance
- Ability to manage multiple priorities and deadlines
- Satisfactory criminal background check
- Valid driver's license with satisfactory driving record
- Reliable transportation
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