Case Manager

Position Summary:

The position maintains primary responsibility for providing counseling, advocacy, and case management to domestic violence survivors within the Domestic Violence Services program. This includes coordinating in-house and community resources to meet the needs of the clients. This position would conduct community outreach as needed on behalf of the YWCA.

• 10 Paid Holidays.
• Employer-Paid Long-Term Disability.
• Parental Leave.
• Employer Paid $25K Life.
• Health Reimbursement.

• Within the organization: Initiates and maintains professional working relationships with staff throughout the organization including peers, supervisors/managers, directors, and senior and executive management. Outside the organization:
  Initiates and maintains professional working relationships with shelter clients, transitional housing clients, community clients, volunteers, the general public, vendors, and board members.
• Outside the organization: Initiates and maintains positive professional working relationships with Weaver Center clients, community, clients, volunteers, the general public, vendors, and community leaders.

• Identify barriers to client success and make appropriate referrals. Interact closely with community organizations to remain current on resources available, in order to disseminate accurate information; advocate for survivors and make, and train others to make, appropriate referrals.
• Provide individual and group counseling for residents living in Weaver Center, transitional housing clients, and community clients.
• Assess client needs and develop case plans with residents, providing regular sessions to ensure progress.
• Measure results, track data, and submit timely reports to the Program Manager.
• Facilitate support groups with survivors of domestic violence.
• Provide rotating schedule facilitator support
• Maintain accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.
• Conduct outreach in the community to educate on DV services that are available and help to implement culturally responsive, trauma-informed services.

• Conduct intake and orientation to program and shelter in a timely and caring manner.
• Conduct exit interviews and safety planning with residents departing the shelter.
• Respond to crisis calls and make appropriate referrals.
• Assume responsibility for residential coverage, as appropriate.
• Provide transportation for residents as appropriate.
• Provide support and assistance to volunteers as needed during shift.
• Develop an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
• Monitor resident activity throughout the shelter and manage conflict through appropriate intervention.
• Protect the confidentiality of clients at all times.
• Attend program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
• Perform other duties as assigned.

• The position requires a Bachelor’s degree in Social Work or related field, 1 to 3 years of case management experience (preferred), or 3 to 5 years of experience in a related field.

• Ability and willingness to travel independently by automobile to fulfill work-related engagements.
• Ability to carry materials with various weights up to 25 lbs.
• Ability to navigate the work environment and remain in a position for extended periods of time, with or without reasonable accommodation.
• Ability to type and use standard office equipment.
• Strong verbal and written communication skills.
• Adaptable to work environments with fluctuating noise…