Manager, Software Engineering & Technology - Craft

Job Overview

The Manager of Engineering and Technology at Craft leads a high‑performing software engineering team responsible for product development and system integrations.

• Set the technical vision, establish standards, and provide coaching and direction to engineers working across front‑end, back‑end, QA, and cloud technologies.
• Partner closely with senior leadership to foster a collaborative and innovative culture and contribute as a hands‑on technical leader through mentorship, pairing, and cross‑functional development efforts.
• Manage technology team members, providing training, technical standards, and direction.
• Collaborate with leadership, designers, developers, and subject matter experts to establish the technical vision, analyze trade‑offs between usability and performance, determine platforms, components, applications, technologies, and security measures.
• Interface with product, project, and external teams in definition and execution of development projects, maintaining collaborative relationships with stakeholders.
• Work with internal and external customers to elicit technical requirements.
• Negotiate dependencies and maintain productive working relationships.
• Ensure optimized performance for high utilization, 24/7 access, accessibility (ADA), responsiveness, and scalability.
• Ensure data is handled securely and in compliance with applicable laws.
• Develop and direct software system testing procedures, programming, and documentation.
• Continuously improve the team’s development approach to balance quick execution with security and stability.
• Clearly communicate constraints, conflicts, requirements, compatibility issues, and items that could affect project outcomes, offering alternatives and contingency plans.
• Be responsible for both software and data engineering individuals.
• Organize work efforts and engineer efficiency in a fast‑paced environment.
• Recruit and hire individuals as needed.
• Leverage AI code development practices and stay current with evolving technical landscape.
• Perform other related duties as assigned.

• Ability to provide technical and architectural leadership and successfully coach an engineering team.
• Ability to develop and direct software system testing procedures, programming, and documentation; commitment to efficient, secure, scalable, and maintainable code and engineering practices.
• Demonstrated ability to understand business needs and execute on a business strategy.
• Ability to research, design, and develop computer software systems applying principles of computer science, engineering, and mathematical analysis.
• Ability to manage multiple tasks and responsibilities in rapid, deadline‑driven environments.
• Excellent verbal and written communication skills, capable of communicating with technical and non‑technical stakeholders and management.
• Ability to maintain effective working relationships with team members and stakeholders.
• Self‑starter with bias for action while maintaining stable, secure user experiences.
• Ability to ramp up quickly on new technologies.
• Strong attention to detail and excellent judgment.
• Ability to provide team members with measurable goals and performance standards to track efficiency.
• Skilled in developing plans to accomplish division or job area responsibilities that align with department targets.
• Skilled in compiling data to prepare budgets.
• Skilled in making improvements to processes or systems to enhance performance.
• Critical thinking skills and ability to prioritize competing priorities and communicate reasoning for decisions.
• Skill in communicating with senior leaders in a concise, relevant manner based on problems to solve.
• Ability to manage the work of assigned employees and/or supervisors with some latitude and independence.
• Knowledgeable in ensuring proper training of team members and actively participating in hiring, firing, and promotion decisions.
• Conducts performance reviews and recommends salary reviews.

Bachelor’s degree in computer sciences, information technology, or related field OR equivalent and relevant work experience.

6 years of experience and a proven track record in developing web‑based applications and…