Senior Manager, Software Engineering

Job Description

Oracle Cloud Infrastructure (OCI) organization has a rare opportunity to play a part in building a critical Oracle Cloud Service. You will assist in the development of short, medium, and long-term plans to achieve strategic objectives. The position regularly interacts across functional areas with senior engineering management or executives to ensure that the objectives are met. You will have the ability to influence thinking or gain acceptance of others in sensitive situations.

Strong written and verbal communication skills are required. Attention to detail and ability to multitask is important. Strong leadership skills are required.

The Senior Manager of Engineering in the OCI Data & AI services group will be responsible for development, design, global operations, planning, forecasting and execution of a critical Cloud Service. Responsibilities of this role include:

• Setting the technical direction for the architectural in collaboration with other senior technical resources.
• Developing strategic plans to accomplish technical as well as business objectives in partnership with leaders across various Oracle business groups and customers.
• Drive innovation through advancement of OCI data services.
• Management responsibility over multiple software engineering teams.
• Building high performing geographically distributed engineering teams through hiring and coaching.
• Establish and implement engineering strategies that align with applicable standards and regulatory practices

• Leads teams, or a small group, owning a significant application surface area (e.g., multiple services/features) with measurable reliability, security, and performance outcomes.

• Leads teams and provides technical recommendations and guidance in designing software solutions and identifying, analyzing and ensuring alignment with requirements.
• Manages the execution of processes to develop and guide new software features and enhancements following design specifications, ensuring accessibility, and to develop documents to clarify software design and code.
• Leads code and/or functional reviews to drive improvements across a project.
• Leads and reviews teams to conduct debugging and troubleshooting to identify and fix software issues across multiple components or functional areas.
• Provides teams guidance to implement software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging.
• Utilizes an analytic approach to conduct performance profiling and optimization of coding.
• Leads teams in troubleshooting and resolving issues related to application programming interface (API) functionality and integration.
• Leads teams to implement API versioning, lifecycle, and interoperability strategies.

• Leads teams to design and develop software, systems, and services.
• Acts as a role model to provide technical guidance and domain expertise in software architecture decisions and best practices.
• Leads teams to conduct periodic reviews and ensures adherence to architectural framework(s) and internal development practices and standards.
• Collaborates with cross-functional teams to align and build software architecture with business and/or customer goals and priorities in focus.
• Leads teams to implement performance optimization and scalability strategies in software design.
• Impacts teams to conduct regular technology research and evaluation for architectural enhancements.

• Collaborates with stakeholders and external clients and/or partners to understand customer issues and align solutions.
• Leads team(s) to provide technical guidance and appropriately prioritize support to customers regarding reported issues.
• Acts as a role model for teams to advocate for customers' interests and suggests product enhancements based on feedback.
• Develops, modifies, and executes policies to ensure customer satisfaction through timely resolution of issues and effective communication.
• Leads teams through processes for handling customer issues and/or defects handling and directs them to training opportunities as needed.
• Manages the investigation and troubleshooting of complex product maintenance issues to ensure customer agreement on short- and long-term solutions.

• Collaborates with teams and other stakeholders within and outside of group to establish, follow, and enforce documented security criteria, development industry best practices and processes, and coding standards.
• Ensures clarity of teams' operational objectives for adherence to broad acceptance criteria.
• Implements moderately complex secure software development practices requiring information gathering and analysis to prevent security vulnerabilities.