Transportation Specialist, Intermodal (AZIM

Transportation Specialist

Amazon's Intermodal Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. The team drives the end to end operational execution of all loads shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers, rail yards and shipper hubs.

In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue. An ideal candidate has a background in customer service, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must.

Successful candidates will enjoy working in a fast-pace, high-volume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job responsibilities:

• Deliver excellent carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis
• Provide support to field teams and partners by creating repair requests, monitoring load execution, ensuring on-time pickup and delivery metrics
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management, Amazon Freight Shippers, rail partners, Carriers, and Fleet
• Provide support to drivers and carriers with over the road disruptions

Your calls will be monitored and recorded for training and compliance purposes.