Flight Administrator - Flight Administrator

Flight Administrator - Flight Administrator

BNA, 359 Air Freight Boulevard, Nashville, Tennessee, United States of America

Posted Friday, July 10, 2026 at 5:00 AM

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

What We Offer
Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
Complimentary Daily Meals: Enjoy FREE breakfast, lunch, and dinner during your shift

Our Mission:

• To be the word's most admired air and travel provider

Our Core Values:

• We Are Safe
• We Are Future Thinkers
• We Play To Win
• We Respect Everyone and Work As A Team

As a Flight Administrator for dnata Catering, you serve as the operational lead responsible for coordinating and aligning inflight catering activities across multiple functional teams to ensure on-time, accurate, and customer-compliant flight execution. This role operates one level above the Flight Administrator, providing real-time operational oversight, prioritization, and problem resolution without direct people management responsibility.

You act as the primary point of coordination between airline clients, account management, production, dispatch, and quality teams to manage schedules, resolve service disruptions, and proactively address last-minute operational changes. Your role requires strong operational judgment, situational awareness, and decision-making to keep flights moving safely, efficiently, and in accordance with service agreements.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• An effective operational communicator, capable of synthesizing real-time information, determining the most effective communication channels, and aligning multiple stakeholders toward timely execution.
• Highly adaptable in approach and demeanor to manage shifting operational priorities, service disruptions, and time-sensitive changes.
• Capable of building strong external and internal relationships while delivering customer-focused operational solutions.
• A strong decision-maker with demonstrated ability to assess risk, prioritize competing demands, and take decisive action to maintain operational continuity.
• Proactively identifies issues, anticipates downstream impacts, and drives solutions with urgency, accountability, and professionalism.

You Will:

• Serve as the primary operational coordination point between airline clients, account management, production, dispatch, quality, and ramp operations.
• Monitor flight schedules, catering timelines, staffing alignment, and service execution to ensure on-time and compliant delivery.
• Lead real-time resolution of service disruptions, shortages, equipment variances, and last-minute customer requests.
• Validate operational readiness and ensure handoffs between functional teams are aligned and documented.
• Escalate critical risks appropriately while independently resolving routine operational issues.
• Ensure compliance with all HACCP/GMP, dnata sanitation, food safety, security, and safety policies.
• Maintain situational awareness across multiple flights and operational zones simultaneously.
• Support operational reporting, service recovery documentation, and continuous improvement initiatives.
• Frequently move between office, production areas, and airside operations as required.
• Ability to lift up to 30 lbs., stand for extended periods, bend, squat, and work in refrigerated environments (35–40°F) and outdoor weather conditions.
• Comply with Ramp Safety policies and procedures; safety vests and PPE must be worn while on the field.
• Perform other duties as assigned.

External Relationships

• Serve as a primary operational liaison with airline clients, station leadership, and customer representatives.
• Coordinate service expectations, schedule changes,…