Dispatcher, Transportation

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Nashville, TN, US

2 days ago Requisition

Purpose

This position will accomplish the orderly filling of work assignments for bus and van operators. For Access Ride service, it involves  real-time  radio dispatching of specific work assignments and scheduling of trips. For fixed route services, the dispatcher responds to routine and emergency requests of operators and supervisors. Dispatchers must process the workflow in an efficient and effective manner, assuring that all work assignments are filled, and that communications with the next dispatchers and operations supervisors are complete.

All dispatching is accomplished using the current CAD/AVL software packages. Assignments are performed according to established policies and procedures. Complies with the guidelines set forth by the Americans with Disabilities Act (ADA).

Reports to:Dispatch Lead

Job Functions

• Conducts daily planning and assigning of manpower requirements for bus and van service
• Records and reports daily lists of operators absent, excused from or who have failed to report for duty
• Determines available manpower on extra-board and regular operators overtime board and Access Ride overtime board
• Activates off-duty operators as necessary, using the most cost-effective manner
• Dispenses necessary material (schedules, manifests, map books, etc.) to operators.
• Monitors the Access Ride van operators in the day-to-day operations to ensure quality and reliability of the service
• Checks for time adherence using the passengers pick-up window and efficient completion of manifests
• Maintains contact with operators using both the radio console and MDTs with van operators
• Monitors maintenance for accurate van assignments for Access Ride service. Examines daily list of vans to be assigned to operators' routes.
• Sending all electronic manifests to the vehicles’ MDTs through Trapeze Workstation.
• Update information using the Service Interruption Report Monitor routes for on time departures.
• Coordinates communication related to road operations
• Gives technical information regarding accidents, route changes, and vehicle breakdowns to Access Ride scheduling department.
• Assist operations supervisors and maintenance department in locating operators or buses.
• Maintains record keeping for bus and Access Ride operators
• Use a computerized scheduling system to input operator information, to plot and design services based on operational needs and comply with all relevant data protection policies
• Verifies correct pay times for all operators
• Builds and inputs work schedule for part-time Access Ride operators
• Process operators for medical screening and operators with Worker's Comp injuries
• Distributes all mail to operators and communications from management to operators when necessary.
• Distributes the paperwork for special runs assigned to full-time operators.
• Performs other duties as assigned

The principal duties are intended to describe those functions that are essential to the performance of this job and must be performed unaided or with the assistance of reasonable accommodation. Other responsibilities are those functions which are considered incidental or secondary to the overall purpose of the job. This job description does not imply that the above are the only duties assigned this position.

Employees may be required to perform any other job-related duties as requested by management.

Physical Requirements with or without reasonable accommodation

Physical activity includes but is not limited to:

• Sitting and/or standing for a prolonged period, lifting, reaching, walking, repetitive motion of wrists.
• Must be able to operate office equipment, including but not limited to telephone system, computer system, printer, copy machine, calculator, facsimile machine, and camera equipment.

Other Requirements

• Read schedules, maps, route guides, detour sheets, etc. and interpret information
• Understand and carry out detailed written or verbal instructions with precision and speed
• Perform arithmetic calculations; accuracy of reporting
• Proficient Computer skills that include good typing abilities and basic understanding of the Windows Operating System
• Maintain effective working relationships with all levels of employees
• Understand and carry out detailed written or verbal instructions
• Responding to emergency situations
• Perform arithmetic calculations and compose…