Transit Stop Supervisor

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Full Time Nashville, TN, US

9 days ago Requisition

The Transit Stop Supervisor provides operational and technical leadership for all transit stops and associated amenities owned and operated by WeGo Public Transit. This position is responsible for supervising field operations, coordinating installations and modifications, managing transit stop data and asset records, and ensuring all stops are maintained in a safe, clean, accessible, and state-of-good-repair condition in accordance with WeGo Transit Stop Guidelines and ADA requirements.

The Transit Stop Supervisor serves as the primary point of coordination for transit stop activities, including service changes, asset tracking, customer complaints, signage production, and advertising media. This role directly supervises union personnel, manages work assignments, and ensures accurate documentation and performance tracking through asset and work management systems.

• Supervise daily operations related to transit stops and associated amenities, ensuring compliance with agency standards for safety, cleanliness, accessibility, and customer experience.
• Coordinate and oversee the installation, modification, repair, and removal of transit stop amenities, including shelters, benches, trash receptacles, signage, decals, and advertising media.
• Develop daily and weekly work assignments and schedules for field crews based on operational priorities.
• Conduct routine inspections and condition assessments to identify deficiencies, safety hazards, and state-of-good-repair needs.
• Ensure preventive maintenance and corrective repairs are completed in a timely and compliant manner.
• Coordinate with contractors, utilities, property owners, and government agencies to support transit stop projects and improvements.
• Ensure all work complies with ADA requirements, safety regulations, and WeGo Transit Stop Guidelines.

• Oversee and coordinate operations of the Transit Stop Sign Shop.
• Update signage and decal processes related to service changes, construction activity, and detours.
• Print, laminate, and prepare bus stop decals for field installation.
• Monitor sign shop inventory, including signposts, hardware, and materials.

• Oversee and manage transit stop data within EAM, Esri/GIS, and agency asset and work management platforms, ensuring accurate recordkeeping, system coordination, and reliable data to support service planning, maintenance activities, performance tracking, and compliance requirements.
• Ensure accurate cataloging of all transit stop amenities through field data collection and quality assurance checks.
• Maintain accurate records for preventive maintenance, service requests, resident requests, expenditures, and work in progress.
• Maintain GIS accuracy for transit stop assets, including WeGo Bus Stop New Sign Installation and NMTA Bus Stop Asset dashboards.
• Utilize asset management software to develop, schedule, and track preventive maintenance activities.
• Compile and report monthly operational data, performance metrics, and statistics.
• Act as liaison with internal departments to ensure timely communication and execution of transit stop changes.

• Investigate and resolve customer complaints related to transit stops, including Trapeze COM issues.
• Assist with implementation and tracking of the ADA Transition Plan as it relates to transit stops.
• Track ADA-compliant stops and maintain accurate ADA records within EAM and Esri/GIS and related systems.
• Support audits, reporting, and documentation related to ADA compliance and accessibility improvements.

• Supervise and direct assigned union, ensuring work assignments are completed safely, efficiently, and on schedule.
• Monitor employee performance, attendance, and productivity.
• Lead, train, coach, and mentor employees in a positive and professional manner.
• Promote and enforce safe work practices and a safety-first culture.
• Address performance issues and initiate disciplinary action in accordance with agency policies and collective bargaining agreements.
• Handle Step 1 grievances and maintain communication with union representatives, escalating issues as required.
• Ensure compliance with labor…