Service Advisor | Natchez, MS (35705
Listed on 2026-08-10
-
Entertainment & Gaming
Customer Service Rep
Level: Experienced
Job Location:
NATCHEZ
- Empire Truck Sales, LLC
- Natchez, MS 39120
Position Type:
Full Time
Travel Percentage :
None
Job Shift: Days
Drive Customer Success. Grow Your Career with Empire.
Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. As we continue to grow, we’re looking for a customer-focused Service Advisor to join our service team. If you’re a strong communicator, a quick learner, and a natural problem solver, this is your chance to grow your career with an industry leader.
What You’ll Do- Deliver an exceptional customer experience as the main point of contact for service needs
- Coordinate with parts and service teams to manage repairs, labor, and sublet work
- Open and process work orders, ensuring accuracy for retail and warranty jobs
- Communicate repair updates clearly and promptly to customers
- Support daily operations in both Parts and Service departments
- Work alongside a skilled team committed to excellence and customer satisfaction
- 2+ years of experience in a Parts and/or Service support role (automotive, equipment, or heavy truck dealership preferred)
- Retail experience is a plus
- Strong knowledge of dealership or truck industry terminology (or a willingness to learn quickly)
- Proficiency with Microsoft Office and web-based applications
- Valid driver’s license with a clean MVR
- Detail-oriented, organized, and able to multitask in a fast-paced environment
- Excellent communication skills (verbal & written) with a talent for building relationships
- A self-starter who thrives in a team environment and is eager to learn
- Competitive pay structure
- In-house training and development opportunities
- Comprehensive benefits package (Medical/Dental/Vision)
- Company-paid short-term & long-term disability
- 401(k) with company match
- Advancement opportunities with a growing company
Empire Truck Sales promotes a safe, drug-free workplace. All candidates must pass a background check and drug test upon offer acceptance.
Empire Truck Sales, LLC is an Equal Opportunity Employer.
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