Er Admitting Clerk

ER Admit Clerk

The ER Admit Clerk compiles and reviews with patient/significant other/family member/responsible party their personal information, insurance, and financial obligations as required for outpatient and inpatient registrations; enter information into the system accurately and generate required paperwork; safeguard the confidentiality of all patient information; works closely with the ED nurses, doctors, staff and as well as other departments within NRMC; implements NRMC Hospital policies on every encounter.

Primary Responsibilities

• Greets patients, assists patient as necessary, (i.e. wheelchair/pail/mask/transport from vehicle etc.).
• Enters patient's data and complaint (s) for visit in computer.
• Prints patient documentation needed for visit
• Verifies patient date of birth and places armband on patient's wrist.
• Hands off patient quick registration form to nursing staff.
• Secures an open room from nursing staff.
• Escorts patient to assigned room.
• Reviews and verifies patient initial information that is already in the system (/insurance card).
• Checks benefits through all electronic avenues.
• Explains NRMC hospital & ED policy and procedures.
• Interviews patient/significant other/family member/responsible party to obtain all relevant demographic and insurance data.
• Scans all documentation in patient's electronic account.
• Upon completion of ED Admit, provides copy of all signed documents, NRMC Privacy Practices, Patient Rights & Responsibilities and Patient Portal.
• Explains any and/or all financial obligations to patient.
• Requests appropriate deposit, co-payment, and/or deductible payments.
• Posts payment transactions into the system appropriately.
• Balances and closes all journals (written & computerized).
• Places collections in secure, locked box.
• Serves as an information resource for patients/doctors/nurses/ and other health care professionals.
• Answers and handles phone calls, transfer to appropriate department.
• Process outpatient/inpatient admissions for ED and other NRMC departments (i.e. OB/NB/Lab/SDS etc.).
• Updates and generates inpatient paperwork for room and/or unit transfers.
• Makes corrections as necessary.
• Attends & participates with ED & NRMC meetings.
• Other duties as assigned/required by supervisor, manager and/or director.
• May float to other departments as necessary.

Competencies

• Computer/basic keyboard, telephone and general knowledge of office machines including printers, fax, copier, scanner and credit card machines.
• Knowledge of hospital policy and procedures related to emergency services and patient admitting.
• Knowledge of medical terminology and abbreviations.
• Must be able to follow detailed instructions and perform repetitious tasks.
• Excellent communication, organization and customer service skills.
• Ability to enter data accurately.
• Ability to work cooperatively with peers to contribute to the overall productivity of the team.
• Ability to communicate effectively with people of all levels of education and variety of conditions.
• Ability to use appropriate discretion in handling confidential material and information.
• Ability to perform duties under intense and stressful situations most of the time.

Supervisory Responsibility

None.

Requirements

Required Education and Experience

• High School diploma or Equivalent required.
• One year experience of clerical, customer service, public relations or social services work required.

Preferred Education and Experience

• Previous work experience in hospital or other medical environment preferred
• Substitution: a college degree in Social Services field may be substituted for all qualifications