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Technical Support HelpDesk/Support IT Support Desktop Support

Technical Analyst

Job in Natchitoches, Natchitoches Parish, Louisiana, 71457, USA
Listing for: Natchitoches Regional Medical Center
Full Time position
Listed on 2026-06-27
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support, IT Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR
Job Description & How to Apply Below
Position: TECHNICAL ANALYST I

Position Summary

The Technical Analyst I is responsible for providing technical assistance and support to clients with problems related to hardware, software, telehealth equipment, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, printers and mobile devices by identifying issues and analyzing them.

Primary Responsibilities
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Assisting with installation, configuration, and maintenance and troubleshooting of all servers, end user workstation hardware, software, telehealth equipment, and peripheral devices
  • Document internal procedures
  • Document user requests and also update client trouble tickets with the current status of the issue
  • Ask educated questions and listen to team members to determine root cause of issues
  • Run diagnostic tests to resolve problems
  • Train incoming staff
  • Report significant and recurring issues to higher support team
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to team members to ease in troubleshooting
    • Competencies
  • Ability to diagnose and resolve basic computer/technical skills
  • Excellent communication skills
  • Keen attention to detail, memory of patterns, and interest in problem-solving.
    • Requirements Required

    Education and Experience
  • Bachelor's degree or combined equivalent hands-on experience with at least 2 year IT system/application background
  • Great problem solving/troubleshooting, follow through and documentation skills.
  • Patience, strong customer service and interpersonal skills
  • Ability to teach and learn new skills.
  • Previous service desk, desktop technician and customer service experience.
    • Preferred

    Education and Experience
  • CompTIA A+ strongly preferred.
  • Microsoft Office experience strongly preferred.
    • #J-18808-Ljbffr
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